I stayed in the HI Matamoros, while on a business trip during the early part of June 2009. Arrived late and the staff were very helpful at the check in. One point, we were told not to go out of the hotel as there could be problems!

The restaurant is excellent and serves really good food, and the breakfast buffet has every thing. The staff are really friendly.

The room was clean and the bed comfortable; however, the decoration was tired in both the rooms and hallways. Also the place had a real "musty" smell about it.

There is a small gym, but none of the kit was working.

As the bed was clean and comfortable, and the restaurant served excellent food, I would stay again, as a last resort.

We decided to go to the Holiday Inn based on reviews I read here in Trip Advisor. The hotel itself was beautiful. The rooms were clean, the beds were very comfortable and the staff was friendly. We didn't realize until after we checked out that all of my money had been taken from my wallet. We left at night to a Quinceanera (15th B-day party). In Mexico, these events and weddings last until the wee hours of the morning. My room was locked and the "Do Not Disturb" sign was on my door. Someone (I'm assuming a staff member) must have seen us leave all dressed up (formal dress) and knew we wouldn't be back for hours. Nothing else in the room was touched, not even my credit cards, just the cash (which was all I had for the rest of the week). I didn't notice until we left the hotel and were sitting at a restaurant to eat and I went to pay - no money! I was very disappointed because our stay really was comfortable there.

We arrived late at night after having a very bad experience at another hotel in town. This Holiday Inn has excellent customer service and English speaking front desk staff. We were moving to Mexico and had our pets with us in the car. We parked in the secure parking lot in the rear. Security offered to keep an eye on the car and call the room if pets needed anything, it made it a much nicer evening on us road-weary travelers.

We were first time travelers to Mexico who do not speak Spanish. The Holiday Inn was a wonderful hotel. The rooms were very clean and well kept. The lobby was beautiful. They have hook-ups in the room for internet. They provided us with bottled water daily. They had people on staff who spoke English which was a great help to us.

The only problems were--we had four people in the room and each day were given 2 towels--we were given 2 more when we asked, but we had to ask every day.

The exchange rate at the hotel is not good at all. Find somewhere else to exchange your American Dollars. However, this is generally the case with hotel exchange services.

The staff was friendly and helpful and we hope to visit our friends in Matamoros again, and we will be staying at the Holiday Inn again.