Our group of 9 people stayed here over a weekend (Jan 27-29)of skiing/boarding at Sutton and Jay Peak. We stayed at Chalet #395.
This chalet is very convenient to Mont Sutton and the main strip in Sutton. The kitchen was fully equiped, and functional (including dishwasher), the 3 bedrooms were small, but functional and clean, but nothing luxurious. The lofted area had 3 single beds, perfect for children. There is only 1 bathroom. The views from the chalet were pretty.
Service: This is where the hotel can improve. Although check in was fast and easy, when we asked that sand/salt be placed on the icy driveway (since 2 cars got stuck) this was never done. We asked for draino for the bathroom sink since it wasn't draining, that never happened as well. We purchased our lift tickets through the front desk and the girl who we quickly realized was new and not trained properly. She forgot to charge us taxes on the lift tickets and we received a call to pay for it the night before checking out. Not our fault that proper training was not done and funny that you contact us for taxes yet our simple requests were never addressed. Although the chalet was adequate, the walls are paper thin. We were able to hear the people below us, so I can only imagine how us simply walking around could have been annoying for them.
Overall, I would stay here again, only because of location to Mont Sutton, Bromont and Jay Peak. If you want something more, I'd consider looking elsewhere.