On the 15 of january, we had a room reserved for one night a the manoir. At the check-in, the employe was in a hurry to give us our room so she could go back to the party. Once in our room, on the second floor, we found out that the party was directly underneath. We could hear music and yelling up until midnight when I got fed up and went to see the manager. I received no apologies from her and she told me 3 times that the party was over. Then until 02h30 we could hear door banging every 10 minutes or so... When my fiancé went to see what was going on, she came face to face with the owner of the manor. She was unfriendly, uncourteous and told her that they had the right to have a party and that we knew when we booked....
At the breakfast, only two employes we re present. We were served food that resembled what you could expect from a truck stop (see picture). Worst experience ever!
Manoir De Tilly Hotel reviews
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Manoir De Tilly Hotel – reviews, photos
3854 Chemin De Tilly, Saint Antoine de Tilly, Quebec G0S2C0, Canada
Hotel amenities
Professional photos
20 traveller photos
Montreal, Quebec, Canada
2 reviews
“Employes Christmas party?!”
2
people found this review helpful
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Stayed January 2012, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal Gagnon, Owner at Manoir De Tilly Hotel, responded to this review
27 March 2012
Dear customer,
Thank you for your review regarding your recent stay at our property. We want to let you know that very few reservations were taken for the night of your stay. Obviously, our employees took the time to call each one of you coming in that night to advise you of our annual Christmas party.
Nevertheless, we must apologize for not giving you a third floor room. This would have solved your problem. Concerning your breakfast dish, you had ordered your eggs with the yolk broken, giving the eggs the appearance you show on the picture. We would have been pleased to replace the dish if you had mentioned your dissatisfaction. Feel free to contact us so we can offer a compensation for this unfortunate incident.
We hope to see you again.
The management team
Thank you for your review regarding your recent stay at our property. We want to let you know that very few reservations were taken for the night of your stay. Obviously, our employees took the time to call each one of you coming in that night to advise you of our annual Christmas party.
Nevertheless, we must apologize for not giving you a third floor room. This would have solved your problem. Concerning your breakfast dish, you had ordered your eggs with the yolk broken, giving the eggs the appearance you show on the picture. We would have been pleased to replace the dish if you had mentioned your dissatisfaction. Feel free to contact us so we can offer a compensation for this unfortunate incident.
We hope to see you again.
The management team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Senior Contributor
“First rate dinner and room”
Largish auberge that can cater for conferences, but very quiet while we were there. First class dinner, but table service was a bit haphazard, although very friendly. The grounds are superb.
We booked through Inntravel on a self-drive tour through Quebec, so aren't sure about the prices of individual lodgings.
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Stayed August 2011, travelled as a couple
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Montreal, Canada
Reviewer
“Our stay was OK”
1
person found this review helpful
First of all let me say that the Manoir has great views. Right off the water. We had supper and the food was excellent. The rooms could use a makeover. Very old and tired looking. The beds were just OK. Small bath towels and not enough of them. We has a nice stay. The people are friendly. A nice place not too far from Quebec City.
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Stayed September 2011
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Pascal Gagnon, Owner at Manoir De Tilly Hotel, responded to this review
30 November 2011
Dear Customer,
Thank you for your review regarding your recent stay at our property. We really appreciate your feedback and we are continuously improving our facilities and take guest comments seriously. Concerning the rooms, future renovations are in process. We are glad that you enjoyed the restaurant. Thank you for sharing your experience and we are looking forward to welcoming you again soon.
Sincerely,
The Management team
Thank you for your review regarding your recent stay at our property. We really appreciate your feedback and we are continuously improving our facilities and take guest comments seriously. Concerning the rooms, future renovations are in process. We are glad that you enjoyed the restaurant. Thank you for sharing your experience and we are looking forward to welcoming you again soon.
Sincerely,
The Management team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DeLand, Florida
2 reviews
“Nice location and great food”
We stayed one night on our way to Quebec City. They had a package deal including 5 course dinner and breakfast. The room was comfortable and clean and the food was excellent. Very glad to have found it.
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Stayed July 2011, travelled as a couple
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Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal Gagnon, Owner at Manoir De Tilly Hotel, responded to this review
24 November 2011
Dear Customer,
Thank you for your review regarding your recent stay at our property. We are really happy to hear that you enjoyed it and that you had a wonderful experience at our restaurant. Thank you for sharing your experience and we are looking forward to welcoming you again soon.
Sincerely,
The Management team
Thank you for your review regarding your recent stay at our property. We are really happy to hear that you enjoyed it and that you had a wonderful experience at our restaurant. Thank you for sharing your experience and we are looking forward to welcoming you again soon.
Sincerely,
The Management team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Reviewer
“Average”
Nice location and view. The Manoir upgraded room a bit on the plain and old type, cob webs on ceiling and wall. Windows very dirty. Other then that ok. Food at the dinning room excellent including service and wine list.
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Stayed July 2011, travelled with family
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Additional Information about Manoir De Tilly Hotel
3854 Chemin De Tilly, Saint Antoine de Tilly, Quebec G0S2C0, Canada
Price range (per night):*
INR7,301 - 8,861
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