1)Tried to cancel a few days after we did the reservation and a few days before the check-in date since we were not able to get ski lessons for our kids at the ski center. The Hotel refused to do it unless they kept our deposit. We were finally lucky to get very good ski lessons for our kids.
2)They asked for the payment of the room at the check-in. This is unusual since it this normally done at the check-out. (they just take a print of your credit card)
3)Rooms are very outdated (mid 80's), old carpet with stains, walls need to repainted
4)Kitchen (microwave, oven, floor...) were not clean. They don't pass the vacuum cleaner everyday.
5)Supposed to be non-smoking, but our room smell cigarette
6)They didn't tell about reservation for the Spa...The kids were very disapointed when we showed up and not allowed to go. When we finally got there, the Sauna was not working, and the place was not very clean anyway.
7)Well located for ski, just have to cross the street and you are on the slope.
8)Lost in the middle of nowhere. There is nothing to do, no CD or DVD in the room.

We just came back from Owl's Head. We stayed at the slopeside Apartment/Hotel. It was a fabulous trip. The skiing had something for everyone (we have intermediate to expert skiiers in our family). The accomodation was very large and was fully stocked. It was really convenient to the hill. All of the staff were helpful and friendly. There was a hot tub and sauna in a seperate spa area. It was by reservation so when it's your turn, you have it all to yourselves. Only two slight negatives were: the beds were a bit too firm and the sauna didn't work some of the time. It's definitely a family holiday - - we mostly just stayed in and played games. We brought our own DVD player and some movies as well.

We stayed at the Owl's Head "Apartment-Hotel", which is not to be confused with the accommodations above the ski lodge.

The front desk staff were quite friendly, although we were surprised that one staff member was unaware that you can cross-country ski on the Owl's Head golf course (should one want to do that in addition to the great downhill skiing on offer).

Onto the accommodations: We were immediately impressed that our condo had a foyer (as opposed to our front door opening directly into the kitchen or living room, for example). However, this didn't quite offer the additional privacy that one would expect, as the foyer included another door that could access an adjoining condo; if we had rented two side-by-side condos, this door would have been a nice touch, but in our case all it did was diminish the sound isolation between rooms.

More important than that door, though, was the bedroom (an entirely separate room), which was spacious and clean, like the rest of the condo. Across the hall was the bathroom, which, like the bedroom, was straightforward in its layout.

The kitchenette, with bar counter, and lots of counter space in general, was perfect for us. All of the necessary cooking-and-eating gear was supplied, and was clean.

On the other side of the bar was the dining room. No frills, but nice enough.

Part of the open-concept kitchen and dining room was the living room. One of the chairs was in desperate need of reupholstering, but that was quickly forgotten about once we lit up the fully-stocked wood fireplace.

The only letdown was the hot tub, which was situated in the corner of a seemingly undesigned, tiled room in the basement. Zero ambience there, and judging by our burning eyes, a bit too much chlorine might have been added to the tub's water.

If you're looking for a ski-in/ski-out at Owl's Head, it's hard to imagine a better choice than the "Apartment-Hotel".

This is our 4th trip to Owl's Head in 6 years. We keep coming back because of the reasonable price, the ski instructions, the friendliness of the staff and the excellent skiing.

The apartment/hotel is basic accommodations, nothing fancy, but clean. The kitchen has the bare necessities. During the week, Owl's Head is empty, you will have the place to yourself. The weekends are busy. But even on a Saturday, you never have to wait on a lift line for long.

My children enjoy the lessons and the Thursday "races". The staff is very friendly and helpful.

The downside is teenagers could get bored. After skiing, there is not much to do and you are far away from any action. If you are bringing a teen, bring a friend and lots of stuff to do at night (we even bring our own VCR since there is none in the rooms).