In our experience, we found the owner to be rude and unprofessional. My husband and I booked a room for a one night stay, Sept. 9. The only reason we booked this very dated, marginally clean Motel was because it was the only one we could find in the area that accepts pets. At check-in I inquired if there had been any recent incidents of bed bugs, a prevalent problem in many motels/hotels regardless of "star" rating. The owner was offended by the question, declared they were a "clean" motel. The room and washroom were cramped, frumpy, dated and smelled of smoke. I checked the bed immediately, discovered that the box spring had a big hole in it. We were out most of the day, returned briefly for a shower and went out again until 8:30 pm. Upon our return, I inspected the bed again. This time I found a moving bug on the sheets. Having studied bed bugs and implementing protocols and applications in my own work place, I'm quite familiar with the pests. This one, though very small, appeared to me to be a bed bug. Even if it wasn't, close enough for me, there was no way we were staying. I asked the owner to come and have a look himself. He denied it was a bug at all, quickly squished it and stormed out of the room. I followed him back to the office, found him yelling to himself, in his mother tongue. I tried to have a reasonable conversation with him, which did not happen. I asked him to please stop yelling and suggested he might consider handling this situation more professionally. I informed him we would not be staying, asked if we could have at least partial refund, which he emphatically refused. There was no reasoning with this man. We packed up and left immediately.