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Delta Rocky Crest Resort – reviews, photos

3.5 of 5
RR#1, Hamer Bay Road | MacTier, Ontario P0C 1H0, Canada
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Delta Rocky Crest Resort
Ranked #33 of 47 hotels in Muskoka
3.0 of 5 stars 55 Reviews
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55 reviews from our community

What travellers say about this hotel
  • Golf course(7)
  • Dining room(3)
  • Very good(3)
Traveller rating
    8
    12
    15
    6
    14
Only show reviews for Family (23) | Couples (9) | Business (4)
Date Rating
Etobicoke, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“In need of some TLC”
3 of 5 stars Reviewed 12 January 2012
2
people found this review helpful

Somebody, please fix this Property. The Resort has so much potential and it sits on a beautiful piece of land. It has been such a shame to watch it go down the toilet.
There are no illusions that Delta has let this stunning peice of property slowly crumble into the abyss.

Staff are friendly and definately try hard to attend to your needs, but sadley everyone who works there knows what complaints to expect during a days work. Out-of-date- rooms, bad food, and facilities in disrepair... They have been given little support by Delta and the Management.

The simple fact that Rocky Crest has kept its standards to being a world-class golf course, has been the only saving grace to the Resort.

I hope that $$$ and energy gets injected back into the place. So that the employees can have a sense of pride to work there... and I pray that its not a reflection of whats going to happen to an over-saturated Muskoka market in bad economic times.

  • Stayed August 2011, travelled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MissionMan152 about Delta Rocky Crest Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry Feltis, General Manager at Delta Rocky Crest Resort, responded to this review
25 May 2012
MissionMan152:

Over this past winter, I am happy to tell you that a significant investment has gone into improvements at our property. We listened closely to what our guests were telling us and acted upon it. We have painted ALL of our rooms, replaced the carpet in the rooms in need, replaced furnishings that had reached the end of their lifecycle, renovated our public washrooms in our Dining Room and many other investments around the property.

I am also very happy to announce that we hired a new Executive Chef - Ken Schulz and our feebback through our first month of operation this year has been fantastic on our upgrades and our food!

This is a very exciting year for us and we look forward to you visiting us again in 2012.

Rocky Crest Resort
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Burlington, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“It is what it is”
2 of 5 stars Reviewed 31 October 2011
7
people found this review helpful

I've reviewed this property previously and expressed less than positive comments about it. Our reason for visiting was our annual 5 day golf trip. We stay at Rocky Crest strictly for convenience.
We know it's overpriced. We know the rooms need some serious updating. We know the deck chairs on the balconies are $5 Wal-Mart versions. We know the buildings give an impression of general disrepair. We know the food is very expensive.
Despite this.... the location is great and generally the staff are really good so it's a matter of not paying too much attention to the bad and focusing on the good.
Imagine our shock when we checked in and saw the brand new outdoor hot tub. Immediately after golfing we headed over to the hut tub and saw it was full of leaves....so we grabbed the skimmer and cleaned it out. We then hit the "ON" switch and much to our surprise there were no jets. The water was relatively warm so we decided to stay in and relax. A few minutes later one of the staff was trimming some small branches off a nearby tree using what appeared to be scissors (I'm not making this up) and we asked her if she knew why the hot tub wasn't working. She said she didn't know but she'd go notify the "maintenance guy". She left and we laughed amongst ourselves that the odds of the "maintenance guy" actually showing up were zero.
Sure enough about 15 minutes later she wandered by and asked if the maintenance guy" had shown up. We replied "no but thanks for trying."
To us it was more of a funny situation than a problem because our expectations are so low to begin with.
Because of the golf we'll keep coming back year after year but certainly not because of the resort itself.
it really does seem like the place could really be improved with some relatively minor upgrades/changes/repairs.
Case in point....the restaurant should be a showpiece with the great view of Lake Joe yet the layout and general atmosphere of it are maybe a little above a cafeteria. I'm sure an interior designer could come in and for a few grand give the whole dining room a completely different feel.

  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Saffron40 about Delta Rocky Crest Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Loved the weather and the view of the lake...but the overall experience was poor.”
3 of 5 stars Reviewed 13 October 2011

We went up on Thanksgiving weekend and loved the atmosphere of the resort. The rooms were quaint and the bathroom we found very clean. We found the food at the restaurants very pricy and not very tasty at all. The service by the breakfast staff in the lounge was very poor. Most of the time customers were chasing down the wait staff for a cup of coffee or extra cutlery and the lady seemed to be in charged was very rude, acting like we were bothersome asking to be seated.
The restaurant at the Rocky Crest Golf Course was also overpriced and the food not very tasty. We ordered appetizers and when the wrong order was brought to our table, the lady serving us made it seem like it was our fault and scolded us for not being clear in our order. When it was time to leave, we were told that the club cars back to the hotel were locked up for the night (9 pm) so we would have to walk back to the resort. Thankfully the weather wasn't too bad, so with my 5 month old baby and two retired parents, we walked back safely to our resort. Not the best experience overall.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Karl P about Delta Rocky Crest Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RockyCrestGM, General Manager at Delta Rocky Crest Resort, responded to this review
14 October 2011
Dear Valued Guest,

I was glad to hear that you enjoyed the atmosphere and rooms here. Unfortunately you did not have the same experience dining in our outlets. I have addressed these concerns with our outlets managers and thoroughly appreciate all of our guest feedback. We look forward to welcoming you back again in the future to enjoy to Muskoka atmosphere again.

Regards,

Jerry Feltis, General Manager
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Toronto, Canada
1 review
“Overpriced for quality”
3 of 5 stars Reviewed 28 September 2011

Went there for a wedding - the wedding was fantastic! However, the quality of the rooms were way below the standard of what you should get for that price. They may have looked nice 10 years ago but our room had so many things wrong with it, in was inexcusable: the lamp in the living room was missing a lightbulb, the ipod dock in the bedroom did not work, the protective case around one of the plug sockets in the living room was hanging off the wall, they used black cocking to fix something in the washroom that was entirely white and had white cocking and the job was super sloppy as well.

There was lots of sports do to there if you had a family and wanted to putter around but again, it was super overpriced for the quality. Also only some of the staff cared about serving you in a friendly and timely manner.

If you are looking for a resort to go to as a couple I would go somewhere else and if you are looking to go on a family trip I would also go somewhere else - it is just too overpriced.

Room Tip: The Chalets are the nicest but are farthest from the water
See more room tips
  • Stayed July 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mally647 about Delta Rocky Crest Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RockyCrestGM, General Manager at Delta Rocky Crest Resort, responded to this review
30 September 2011
Dear Valued Guest,

Thank you for reviewing our property on TripAdvisor.com. Please, rest assured that your comments have been taken into consideration and issues you mentioned have been addressed by our Housekeeping staff. It is through this feedback that we can bring about necessary changes in order to improve. We truly value your business and hope that you chose to return to Delta Rocky Crest in the near future.

Kind Regards,

Jerry Feltis, General Manager
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Toronto
1 review
3 helpful votes 3 helpful votes
“NEVER EVER EVER AGAIN! What a RIP OFF!”
1 of 5 stars Reviewed 23 September 2011
3
people found this review helpful

I was there with family this past month and I have never seen such a disaster of a resort. Yes at one time it was new and beautiful but now it is a total disaster. Staff are lovely but can only apologize so many times for filthy, scruffy rooms, terrible food, bad service, problems with keys and rooms, our room had only half the bulbs blown and pee on the floor, stained carpet, dirty fridge, smelly dishwasher.

It obvious this place is going downhill why is delta letting it?

So Very Sad

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask CABUNNYToronto about Delta Rocky Crest Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RockyCrestGM, General Manager at Delta Rocky Crest Resort, responded to this review
26 September 2011
Dear Valued Guest,

I was disappointed in hearing about your recent stay with us, and assure you this does not represent the quality of product we are known for offering our guests. I have sent your concerns to our Rooms Division to review, as your feedback has not been taken lightly. Thank you for your comments. I hope to have the opportunity to discuss this with you further, and hopefully have the opportunity to welcome you back to the Delta Rocky Crest.

Please feel free to contact me.

Regards,

Jerry Feltis, General Manager
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Additional Information about Delta Rocky Crest Resort

  • Rocky Crest
  • Delta Rocky Crest Hotel
  • Delta Rocky Crest Muskoka
  • Delta Muskoka
  • Muskoka Delta
Address: RR#1, Hamer Bay Road | MacTier, Ontario P0C 1H0, Canada
Price range (per night):* INR7,412 - 9,641

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