This is a small town, slow time...they charged me $125.00 for a tiny little room on the ground floor that had a window that would not lock..anyone could have slid the window open and got in my room no problem. There were bugs on my tv and bed that were black with red lines. When I complained Karen the assistant manager said "Well these are bugs that are in the area at this time" I did not PAY for BUGS to be in my room!! Disgusting and they did not take any money off. They also put a hold on my card for the security deposit too and did NOT release it after I checkout and paid the regular amount...so 3 days later I had both charges sitting on my credit card and could not use as they did not release the security hold of $175.00
Nice business procedure and great customer service....NOT!!!!
- Arnprior Quality Inn
