In previous years, we have enjoyed our stays at the Arctic Chalet with very minor to no problems. However, this year has definitely changed our minds on booking accommodations for our annual business trip next year to the North West Territories.
For Example:
*She was 45 minutes late picking us up from the airport
*She put us in a trailer instead of a cabin which was initially booked. The trailer door had to be hip-chucked to open, the oven door was broken on the stove, and the trailer was noticeably unlevel.
*She was 15 minutes late meeting us to check us out, at a scheduled time, she claimed would be lots of time to be there for our flight.
*She tried to make another guest pay for both the B&B that she had booked for him at another location (due to the fact that she got his reservation wrong and booked him short of a day) because she forgot to call and cancel his reservation when a space (by space I mean a decrepit old camper) became available at the Chalet.
*She made us miss our flight because of her tardiness and the fact that she forgot what time our flight was…even though there's only 1 flight out of Inuvik everyday from that airline…no apology.
*She was an hour late picking us up from the airport after she made us miss our flight. Her excuse was that she just forgot all about us and then she just figured that we had taken a cab in to town - no apology.
*She forgot all about the fact that another guest wanted to book a flight out to Herschel Island through her assistance. She then proceeded to tell him (and us after we missed our flight due to her flakiness) all about her wonderful "once-in-a-lifetime-for-most-people" trip to Herschel Island…
*She fought HARD not to give us a free night of accommodation even though she made us miss our flight (she blamed us for this because she felt no “urgency” and therefore no need to get us to the airport right away)…we ended up agreeing on 1/2 price and she "didn't" charge us for our shuttle back from the airport when we missed our flight because "it was a bad day for us"
*When we arrived back in Edmonton and I check our bill, I found that our room rate had gone up by…you guessed it $20…the cost of 1 shuttle ride from the airport…unbelievable...
Inuvik is beautiful, and the arctic huskies are adorable and add a nice charm to the so called B&B. If you are looking for a true B&B, this is not it. The proclaimed make-it-yourself breakfast provided us with a couple juice boxes; expired skim milk powder; sugar cubes left open for any rodents; pancake mix and instant oatmeal mix. I really wish I had more positive things to say about this place, for they do seem like a nice couple. Perhaps a stay in the dead season would have given my co-worker and me a different attitude and a different experience all together. Nevertheless, it hasn’t and I wouldn’t recommend this place to anyone. I hope for any future guests that your stay will be the opposite of ours.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC