“Taken For A Ride............... Stay Elsewhere.............”
VERY DISPLEASED WITH HOW WE WERE TREATED BY THE OWNER/MANAGER....Our Minor Hockey organization (Pee Wee 11-12 year olds) were invited to Rocky Harbour for a Tournament, we were quoted 79.99 per night, when we arrived the price was changed to 89.99 per night, we questioned this matter, but we were told that we were quoted the wrong price and there was nothing we could do, when we booked the rooms originally, we had asked if all our rooms could be together, we were told no problem, until we got there and two of our rooms were on the other wing........told again there was nothing they could do...... the next day at check out, when we were getting ready to pay, we were told that we were being charged an extra 20.00 per room, being a total of 10 rooms for damages to their hallway, we had asked to be shown the damages, a black mark, which could have resulted from luggage, maid cart, hockey bags etc, he told us that our children did this, but didn't have proof , so he had to charge all of us 20.00 ea, a crack in his wall resulting from a bowed pc of 2x4, he claimed that our children caused this........ absolutely ridiculous........ we were told by the owner/manager, he'd rather Minor Hockey not even use his facilty,..... in which we ate super at, after our first game and also ate breakfast the morning of our incident, the hospitality we received from this man was a disgrace..........The owner/manager told us too bad,"I already have your credit card numbers" , and he continued by saying " I own this [--] place and I can do what I want ...... as paying customers, where are our Rights.........How many other customers does he pull this stunt on........ STAY ELSEWHERE......
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 August 2010
While I apologize and am very sorry for your displeasure, please let me explain the circumstances surrounding your unfortunate incident. The price quoted to you at the time of booking was indeed $89.00 as this is our specal sports team rate. At the time of your stay here at Fisherman's Landing Inn we were also hosting other hockey teams who paid the same sports rate as was quoted to them.... Regarding being kept together in one area, while we do our best to keep all groups together sometimes it is not possible due to the fact that we have 3 separate wings which hold different room types. This could explain why 2 of your rooms were on a separate wing.... We also pride ourselves in providing great customer service as well as great accommodations which is why upkeep & maintenance is also a top priority. There were no damages to the walls prior to your groups arrival as we inspect our facility on a regular basis... The children were asked on more than one occasion by the front desk clerk to stop playing hockey in the halls. As our sports policy states (which was given at check in) there is to be absolutely no loitering in the hallways & that adults are responsible for any & all costs incurred during their stay & any damages to hotel property.... We encourage sports teams to book at our facility and promote special rates & meal prices. We are a year round business catering to the needs of our guests & appreciate any & all business from our customers. We also appreciate all feedback and take every comment into consideration. Again, I apologize for your dipleasure and appreciate your right as a customer to voice your opinion. I would also like to note that we have hosted many sports groups over the years and hope to continue to do so as we value & appreciate their continued support & business.
Sincerely,
Walter Nicolle
Owner/Operator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC