Besides people running and singing in the hotel at night, smoking everywhere, and drinking beer starting from breakfast, the staff members have been absolutely unfriendly and as elastic as a block of iron. Food is very abundant, starting from breakfast, but overall quality is lower than one should expect when booking a four star hotel. There's a grill right at the entrance of the restaurant, and they start grilling meat and sausages from early morning, and you really smell as if you had been to Duesseldorf on Oktoberfest. In my opinion, it is over rated, and cannot be an acceptable place for people who are used to have nice and healthy - and tasty - food at home.
Swimming pool closes at 6pm, while dinner closes very early, so I personally do not advise Italian and Spanish tourist to choose this hotel, as their only bases is "all included" and I was forced to eat elsewhere quite a few times because I am still around on the beach when the restaurant is about to close. Just crazy. Never be there again. They really make you feel as if they were doing you a favor, and it is very hard to communicate other than in German or Bulgarian.