Our room was very smelly and the balcony the size of a postage stamp. We had 2 small children and the room was very small and cramped. The evening entertainment was down by the pool so very dangerous for small kids, and you could not take your eye off them for one minute. The bar was 2 floors up, so impossible to get a drink on all inclusive, while entertainment on, and by the end kids so tired and want to go to bed, and you were not allowed to take drinks to room or they would fine you, so ended up buying beer and wine from local shop. Food not too bad. Pool was very cold, and not enough sunbeds. Had to put towel down by 7am to reserve any. Golden sands very run down compared to Sunny Beach. Do not book through Balkan holidays, as 2 weeks before our departure they cancelled our holiday, which we had booked 8 months earlier, saying they overbooked flights. Ended up costing £800 for same holiday and lot of stress to book last minute flights, taxi, hotel.

The hotel has good facilities, good food the manager of the hotel is always in touch with what is happening in the hotel.the pool is clean. the rooms are clean. the only minus point that we'll be maybe for some people is that the hotel is not close to the beach is the 3 rd line but as the hotel has the rest very good i assume that the distance can't be such a big problem.

Booked for short break in golden sands. Hotel staff dealt with people in appropriate manner. Booked a room for three adults + one child, booked superior double - given a double room with two chair beds. Moved rooms only to be given the same one and told hotel full so would have to put up with it, chair bed very uncomfortable for adult but fine for child. Unable to get pool view room as requested as these seem to be only double rooms we were placed along the side of the hotel and had no view with tiny balacony that could only fit two chairs on. We had no view as a very large tree covered the third floor and beyond Hotel itself clean, pool very clean. Childrens daytime entertainment the same every day would get on your nerves a bit if there for two weeks. Food at hotel good but same type of food everyday. Pool bar fine and staff helpful. Last orders for hotel bar is 23.00 hours so bit of a mad rush to get served as some people ignore the que and dive straight to front. Quite a lot of steps to get to pool the lift does go down to the pool but very slow as on -2 level.

We stayed with all inclusive for 2 weeks at Hotel Kristal. 2 adults and 2 children (ages 10 and 12).

The staff was friendly in general. Was quite impossible to get a smile or a friendly comment out of one of the female receptionists.

The food was really bad. Too many boiled sauce dishes where the meat was with fat, skin, etc. And not much flavour to it. And one of us ended up with a stomach infection and had to get penecillin when we returned from vacation.

Cleaning of the rooms was horrible. Not once during our 2 weeks was the place vacuumed or the bathroom floor washed. We did get clean towels every once in a while though, and the bed was set daily.

It seems like the hotel has too many visitors to be able to accommodate the facilities. We often waited for a table to be free at the dining room, and the sun beds by the pool were all taken unless you got there really early in the morning (which we started to).

Once a week (at least at the all inclusive deal we were on) you could eat a dinner at the bistro. This food was really good and large portions. The waitor was exceptionally nice and friendly. Thumbs up for this!

The pool water had a funny smell to it and there were little black "dots" in it. We did see people test the water daily though, so we suppose that all was okay.

Due to the tiles everywhere, the place was very loud and noisy. Little kids made way too much noise, and it was not a pleasure to stay in the lobby at night, or in the dining room. It was possible to eat outside where there was a little less noise, but this was also where the smokers sat. So kinda a lose-lose situation.

During the day there was an animation team at the hotel, which was a good idea. But sometimes they turned up the music by the pool way too loud, so although you were seated next to one another, you had to shout in order to hear what the other person was saying :-/ I think that the people who participated in the activitites quite enjoyed them though.

In whole the hotel employees tried their best, but it all only ended up average and we would definately not choose this hotel again.