We booked this hotel over a travel agency that had ranked it as a 4-stars hotel...The price was spicy enough (for being Bulgaria!) to fit that profile, on the pictures it looked nice even if a bit socialist so we went for it...Later we found out by checking online booking websites that it is generally awarded 3-stars...
Acces to the hotel:
The hotel was easy to find (partially due to its size) being located 5 minutes away from the bus stop where we were dropped off and 10 minutes away from the small local bus station. It is situated in the very heart of Albena, about 500 m away from the beach so that was a plus because we could reach everything very easily.
Staff:
The staff were nice and helpful even if they couldn't speak very good English, but it was enough to make the basic arrangements and ask where this and that is. We could also speak German so we managed quite well with them...most of the staff speak better German than English simply because so many German Tourists come to Albena.
Room:
Until we went up to our room we were quite pleased with our situation...but little did we know what was awaiting for us behind the door of our room. First thing that hit us was the stench of an old hotel room that hadn't been renovated in many many years... The furniture was old, painted over in black...generally in a very bad condition. The beds were somewhat ok, but in 6 nights our sheets weren't changed a single time. The cleaning lady would just come in to take the trash out and make the beds, but I suppose this is normal in some 3-star hotels. The next surprise was awaiting in the bathroom...the toilet wouldn't flush properly and there were 2 holes in the plastic sink from someone who had put off their cigarette on it. Again very old everything in the bathroom...
Restaurant:
Every morning from 7am till 10 am one could have breakfast in the hotel restaurant which was ranked 4 stars (it said so on a certificate which was hanging strategically at the entrance to the restaurant). The food was ok, although the meat products were of questionable quality, but all in all good diverse typical bulgarian food. It would only get difficult at times to find a coffe cup that didn't have a crack. So I would say the restaurant didn't come up to the standards of a 4-star restaurant.
Other facilities:
The hotel had 2 pools (indoors and outdoors) and a fitness center. Although we didn't use any of the pools because we could still batheo outside, they looked clean from afar. On the top floor there was also a cafe where one had a magnificent view of the sea and the town.
Summary:
All in all I would NOT recommend this hotel. I'm sure for the money we paid we could have gotten a much better hotel especially in Bulgaria which is maybe the cheapest EU-country. We've been around a lot in Europe and have stayed at much nicer 3-star hotels in the same price range as Dobrudja Hotel, so we were unfortunatelly very disappointed in this hotel...
- Dobrudja Hotel Albena
