My wife, two kids and I had hoped for a relaxing weekend getaway and booked a multi room suite at the Canad Inn Grand Forks, but instead we received hassles and 2 nights out of 2 were sleepless due to a very loud fan motor in the bathroom that kept us awake all night.
Maintenance verified the problem at 10pm and tried to ascertain the cause of the intermittent vibration. When it started again an hour later, I called the front desk, only to be told that "it wasn't that loud" and the "maintenance couldn't find the source of the problem". When I pointed out that maintenance had witnessed the problem, the young lady at the front desk named Tiffany said that it was out of her hands and the only one that could assist was the manager and she wouldn't be in until the morning.
The most helpful individual was Sabo, the Security Gaurd that was dispatched to the room after the 4th call at 11pm. He was apologetic and attentive, even sympathetic. Had he been able to rectify the situation, I honestly believe that he would have. Unfortunately, he wasn't the manager or empowered to help us.
Save your money, go somewhere that treats guests with respect and understanding.
- Canad Hotel Grand Forks
- Canad Hotel Destination Center
