We spent the weekend in the hotel in mid January for a large hockey tournament in the Fargo area, this hotel was advertised through the tournament website - as a family we stayed here in the past and always had a great time. The manager we contacted was fantastic and welcomed our team, the day staff again very good, helpful had maps of the arena's ready to go ... the evening staff on the other hand ... horrible Threatend our children numberous times that they would be kicked out - once was for standing in the game room at 5 min to 11:00 ... yes it closed at 11:00 but really uncalled for - a simple please get back to your rooms would had sufficed - this staff on this shift had a very obvious pre-dispositon and was rude and nasty the entire weekend ... not happy I had a question for the staff they treated me like a second rate guest (Saturday night) while the individual behind me was treated with kindness and respect (they were not with the hockey teams) - not at all appreciated since between 2 teams from our community we booked 28 rooms ... lots of revenue for the hotel! Oh and FYI Sunday am - heard lots of running and screaming in the halls peaked my head out (if it was a child I knew I was going to ask them to be quite myself) - not form either of the teams but from a family with 3 little ones making thier way down to breakfast at 7:00am toddling down the hall screaming as load as they could - the mom stated she felt it was ok cause the other guests would be up for hockey anyway ... not true some of us did not have to be up until 9:00/10:00 am ... why were they not thereatened like our boys?? Would not book there again! Particularly since we had been down the weekend before (for another tournament with our younger child) and stayed at a competing hotel and they were FANTASTIC with all 4 teams that booked into the hotel that weekend - tolerant of the children, made efforts to talk to them not threaten them and treated us with respect. Bottom line if you do not want that many kids in your hotel - do not take hockey team bookings or schedule staff that can handle a full hotel!!!!
- Best Western Fargo
- Fargo Best Western
