Have a soft spot for animals? How about a soul? Then avoid Surf Suites at all costs.
Wrightsville Beach is a small, sleepy little town, especially at this time of year, and it's hard not to see and hear everything that happens around you. Last night, I happened to see another guest of the Surf Suites check in, lock his dog in a car, and promptly retreat to his room for the night. When I saw that the windows of the car were completely closed, I called the front desk to report the guest.
Despite their claim that the staff is "renowned for their friendliness and service," the half-asleep man who answered could not have possibly cared less. Yes, it was late, but at the rates Surf Suites charges, I would hope they can afford an overnight representative capable of assisting customers.
The man did absolutely nothing, and actually told me that, while pets are not allowed *in* rooms, they don't have a policy on keeping animals in parked cars, even if the conditions are unsafe, and wouldn't do anything. I was dumbfounded by his attitude and sheer complacency/lack of concern for the issue. If you can't even feign compassion or guest service in this situation, on-premise animal cruelty is, at the very least, a liability that should have been addressed by the hotel.
I'm fully aware that Surf Suites does not allow pets in the rooms, but that should not translate into utter disregard for the life of an animal being neglected on their premises.
- Surf Hotel Wrightsville Beach
