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Holiday Inn Winston - Salem - University Parkway – reviews, photos

3.0 of 5
5790 University Parkway, Winston Salem, NC 27105
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Holiday Inn Winston - Salem - University Parkway
Ranked #13 of 40 hotels in Winston Salem
4.0 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    20
    16
    5
    0
    2
Date Rating
Raleigh, NC
Top Contributor
53 reviews 53 reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
“It was okay, not what I expected from former Holiday Inn "Select"”
3 of 5 stars Reviewed 15 September 2011

The bed was average, breakfast was not provided.

The hotel restaurant had a sanitation grade of 85, enough said.

My room key failed twice, no one was ever at the front desk when needed, had to wait.

The hotel bar closed at 10pm.

The "extensive" fitness "center" was two treadmills, two bikes and a free weight bench.

The rooms are not accessible by stairs from the lobby (split level).

Location is 'okay.'

Honestly you wouldn't be able to distinguish this hotel against a Quality Inn, Days Inn, etc.

Room Tip: All of the rooms are standard
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  • Stayed September 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask telamm about Holiday Inn Winston - Salem - University Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab Bannout, General Manager at Holiday Inn Winston - Salem - University Parkway, responded to this review
18 November 2011
Dear Guest,
Thank you for your feedback and for staying with us. We strive for customer service and we will do whatever it takes to make sure our guests enjoy their stay with us. Please accept my sincere apologies about the key problems and the sanitation grade. I am pleased to say that, we have a new key system as well as a 94% sanitation score.
Allow me to thank you again for your feedback and would like to invite you back and up grade you to a suite on your next visit.
Please do not hesitate to contact me if there is anything we can do for you to make your next visit more accommodating and enjoyable.

Sincerely,

Diab Bannout
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Little Suamico, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Place to Stay”
5 of 5 stars Reviewed 15 September 2011

The only reason that we discovered this hotel is because of a not so pleasant experience that we had elsewhere. The staff was extremely friendly and went out of their way to try to help with anything we needed. The room we got had a king size bed and a new flat screen tv. The room was cleaned well everyday. We were down for a wedding and so we did not get to spend that much time, but it was clean and very comfortable. The pool was nice as well, my kids loved it. It was easy to find and get to. I would certainly recommend this hotel to anyone. Very pleasant experience.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etobicoke
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Great Stop on the way to South Carolina”
4 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

We stayed here on our way down to Myrtle Beach. It is a great location right off the highway and easy to find. Checkout went very smooth and was quick. The only complaint was that we had to wait to get there to have a crib put in our room because it was "first come, first serve" despite the fact we booked months in advance. The room was clean and spacious. The help at the front desk were very courteous, polite and willing to help. A little disappointed the poolk didn't open up early in the morning so the kids could blow off some energy before we hit the road again, but this wasn't a deal breaker.
We had breakfast in their restaurant before we left the next morning and it was good. The buffet was $10 per person (plus tax and tip) and the kids ate for free. great way to hit the road. The service in the restaurant was also very good and the ladies were always close at hand if needed.
I would definitely stop here on my way down south again.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask EtobicokeKenny about Holiday Inn Winston - Salem - University Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just what a hotel should be”
5 of 5 stars Reviewed 25 August 2011

My family and I stayed here during our road trip to Myrtle Beach. The location couldn't be better, close to the highway, restaurants, shopping, etc.. Easy to find as you exit the highway.

Check in was exactly as it should be, quick and easy, without any problems. The room was spotless, and nicely decorated. We used the free WiFi to email family, and it worked right away and was very fast.

We were a bit disappointed at first that they did not offer a free continental breakfast, however we did have the breakfast buffet in the restaurant and the kids ate free. We were able to get a full hot breakfast before we hit the road for around $20.

We usually look for Holiday Inn's when we travel and this one did not let us down. We will definitely stop here again on our way through NC next year.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rampop about Holiday Inn Winston - Salem - University Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab Bannout, Manager at Holiday Inn Winston - Salem - University Parkway, responded to this review
26 August 2011
Thank you so much for your compliment and glad to hear that you enjoyed your stay with us. We at the Holiday Inn WInston-Salem strive for customer service . We go above and beyond to satisfy our guests. Thank you for your business and loyalty. We hope to see you in the near future.

Sincerely,

Diab Bannout
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Walnut Cove, North Carolina
1 review
“The staff are the stars here”
4 of 5 stars Reviewed 12 August 2011

The staff here were so friendly! Marcus at the front desk was helpful and charming. The room service from the in-house cafe is delicious and delivered with a smile. Clean rooms, comfy beds, super soft sheets and plenty of towels. The free Wi-Fi internet is fast and reliable. The only complaints I have are that the elevators are hot, and the pictures of the pool are deceiving, it's clean but small. We were quite happy with our stay here.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Winston - Salem - University Parkway

  • Holiday Inn Winston Salem
  • Winston Salem Holiday Inn
Address: 5790 University Parkway, Winston Salem, NC 27105
Price range (per night):* INR6,822 - 9,115

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