We would never choose to stay at this hotel again. It was chosen sight unseen, and we could not move due to timing of the events we were participating in, so we ended up there two nights.
We were not comfortable any of the time that we were there, which was only to sleep. We assumed since it was AAA rated and a Choice hotel that it was acceptable, but it was NOT. We were accosted by a panhandler in the parking lot as we were unloading our car. When we asked for a extra blanket we were told that everything was locked up by housekeeping. The same story was told when we asked to purchase detergent to use the washer/dryer, which by the way, was sitting out in the hallway of the lowest floor. The blanket was provided several hours later, but was too disgusting to use.
The alarm clock did not work. The second night we witnessed someone urinating next to our car, for which he apologized, but he was drunk. We saw no security our entire stay. We were afraid to do laundy due to the location of the washer/dryer and the spookiness of the lower floor.
It is convenient to Highway 52 but there are much better Choice properties in the area.
Room Tip: Don't stay here!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 October 2011
I'm concerned about the inconvenience you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Which is why we always maintain a 100% guarantee.
If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right. Our guarantee distinguishes the pride we take in our hotel and our service to you guest. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable."
"When you choose to stay at Quality Inn, we are committed to making you feel understood, welcome, and important.
In this regard, I have discussed the matters you raised with my staff, and I am pleased to let you know that a satisfactory resolution had been reached during your stay. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken to ensure that a similar situation does not occur in the future.
Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC