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Quality Inn & Suites Hanes Mall – reviews, photos

2.5 of 5
2008 South Hawthorne Road, Winston Salem, NC 27103 (Formerly Holiday Inn)
Hotel amenities
Quality Inn & Suites Hanes Mall
Quality Inn & Suites Hanes Mall
Quality Inn & Suites Hanes Mall
Quality Inn & Suites Hanes Mall
Quality Inn & Suites Hanes Mall
Quality Inn & Suites Hanes Mall
Ranked #24 of 40 hotels in Winston Salem
3.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    4
    9
    1
    3
    5
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“If this was the only hotel in town to stay at, sleep in your car!!!!!”
1 of 5 stars Reviewed 7 April 2011
1
person found this review helpful

Sleep in your car would better for your health than risking it in this hotel.
After moving from room to room, due to heater issues or not enough beds, the last room the front desk put us in had bugs! After all the luggage was put away and walking all the way to the lobby for ice, all
The other machines where broken, I inspected the bed just before jumping into it. I found bed bugs!! This hotel is way over priced for what you think you are going to get! This hotel is nasty!

  • Stayed March 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avery County NC
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Great staff, excellent suite with jacuzzi”
4 of 5 stars Reviewed 17 July 2010

We stayed one night. The front desk people were more than helpful in giving us directions to the hotel. The breakfast was nice and included waffles. The room was clean and we had no trouble with any type of bugs. It was not noisy given the location.

All and all I would stay again.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask strollingbonez about Quality Inn & Suites Hanes Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem
1 review
“Great place to stay for the price”
5 of 5 stars Reviewed 3 December 2009

We have stayed in this hotel several times in the last 2 years due to my father-in-law's illness and poor health. I'll have to say that I really like this hotel for many reasons except for one, and that would be the very very poor internet service they have there. Tonight, for the very first time though, it's working like a charm. I love it!!! I can't hardly believe it, it's almost too good to be true. They have a wonderful continental breakfast and very friendly staff. My 2 year old daughter absolutely loves the place, she has a lot of fun running around and playing in the room. Many many thanks goes out to one particular hostess in the breakfast/bar area. At an earlier stay this year she got my daughter a birthday gift, and we were total strangers to her. What a wonderful lady, she's so friendly. It has been a pleasure staying here every time. I would recommend this hotel to anyone, you can't beat the price, especially when it comes to being near a loved that is in the hospital nearby and you don't want to be too far away from them. Another thing, this hotel is so convenient to everything. We love it here!!! I hope my review will be helpful.

  • Stayed December 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“A Dream Come True @ Quality Inn and Suites on Hawthorne Rd. in Winston-Salem, NC”
5 of 5 stars Reviewed 1 February 2009

January 31st I hosted a 70th Surprise bday party for my mom and her husband. We had 32 guests (some had rooms overnight and some not). We reserved one of the ballrooms, a DJ and the magnificent talents of the staff at Hawthorne. This was a 4-course meal that began with a circulating wait staff with appetizers during a pre-happy hour. Every detail was seen to from the elegant hand-picked tablesettings (way to go Steven!), the lovely fresh centerpieces (cudos Donna) to the 5-star meal presented by their new chef. I like to think of myself as somewhat a connisseur of foods and the like and this display was unrivaled. Bambi the head bartender along with her more than capable co-workers provided a festive and professional 'libation station'. Gail the catering director/coordinator saw to everything from the front door to the back. She was accessible from the first to the last stages of the planning and execution of this wonderful evening. The rooms were well appointed accommodating the needs of my guests from sleeping arrangements to pet kenneling. Fees for all aspects were reasonable and service appropriate. I highly recommend this location for business, casual or formal gatherings. Thank you to all of the staff at Quality Inn and Suites 2008 Hawthorne Rd. Winston-Salem, N.C. for the extra efforts that you see as 'part of the package'. Sincerely, L.W. Gilley

  • Stayed January 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
1 review
“Do NOT Stay here, the worst yet!”
1 of 5 stars Reviewed 27 December 2008

This was the worst hotel experience I have ever had!!!
Do yourself a favor, and go to one of the numerous places over the road instead (if you want a GOOD, QUIET night sleep that is).
Firstly, the hotel advertises wireless internet, but funnily enough, this does not work. After spending over an hour on the phone to the people at the "internet help number' we were none the wiser, and still internet-less.
They insisted it was an issue with our (new, built in modem) laptop,. This is UTTER RUBBISH as this same laptop has worked at 25 different wireless internet hotels on the 25 days previous to arriving at this hotel.
And, funnily enough, it is working now the very next night 200 miles down the road, in Virginia at the next hotel.
The second issue is more major, and should become blantantly obvious to everyone staying here pretty quickly. Close the door and listen. THAT NOISE is air rushing in over the top of your door. You can feel it. Not to mention, hear it. IT IS VERY LOUD, sounds like a broken fridge, or a rattly truck parked under your window. And, no you cant stop it. Try it now. Open the door....noise stops. Close the door.....listen!

We did not get a wink of sleep for our $$, and neither did other guests if the sleepy faces we saw this morning is any indication. Not to mention the people walking up and down all night, nor the numerous doors rapidlyopening and closing as others tried to also stop this NOISE.

Please, please please do yourself a favor and DO NOT STAY HERE IF YOU WANT A GOOD NIGHTS SLEEP.
Go over the road instead.

  • Liked — nothing
  • Disliked — everything - never ever again
  • Stayed December 2008, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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anthonyhotelgm, General Manager at Quality Inn & Suites Hanes Mall, responded to this review
2 September 2009
Thank you so much for staying with us. I deeply regret your experience. We have recently updated our wireless internet system. Our property had to over come some challenges being we are a solid concrete building. I know that our future guest's will appreciate the new system. We took our guest's comments and have made some great improvements to the property. Including fixing some doors that were not sealing properly. We pride ourselves on offering clean, comfortable accommodations. Our location, amenities, and value are one of the best in the area. I hope when you visit Winston Salem in the future you will stop in to check out our new improvements. We are committed to your satisfaction

Safe Travels,
Anthony Stewart, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quality Inn & Suites Hanes Mall

  • Quality Inn Hanes Mall
  • Quality Inn Winston Salem
  • Winston Salem Quality Inn
Address: 2008 South Hawthorne Road, Winston Salem, NC 27103 (Formerly Holiday Inn)
Price range (per night):* INR4,585 - 6,095

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