I normally read all reviews before I ever book a hotel room. Why I didn't in this case, I don't know, and I could kick myself. Our room was fine, but we were on the second floor above the service entry. At 5:15 a.m. I heard every delivery truck and the back up alarms. This went on for 45 minutes. The slamming of the doors and the noise from other guests is definitely bothersome. The hotel is lovely and I found the staff to be very friendly. Carol apologized for the noise when I mentioned it the next morning, but that didn't help considering that I had a 5 hour drive ahead of me. The breakfast was average at best.

been traveling around the world, i have a taste for hotel. this hotel remind me of France. the service was excellent, the history of this castle was interesting. i just love this place, too bad i'm already did my wedding, or else i would have a destination wedding here.

This hotel has a lot of old world charm and friendly staff, but that is where the good experience ended for me. The room is outdated. That should have been part of the charm, but my shower played a tune the whole time it was on and my bed was lumpy. I could have overlooked these factors and given a good rating, however what really put me over the edge was having the alarm clock in the room next to mine go off at 5:25 AM the first night. I wasn't sure it was an alarm at first because it just kept beeping and I have never had an alarm that didn't shut itself off after 2 minutes. I attempted to call the front desk and my phone, which worked earlier that day, was no longer functioning. I used my cell phone and got a very friendly, but unapologetic staff member. They came in and shut it off. I decided why try to sleep any longer and got up. After my shower, not one but two other alarms on the third floor were beeping! I just put my ipod in and got ready. I must have been alone on the floor because 30 minutes later they were still both going off! After breakfast, which I will admit was nice, I told the front desk about the alarms. Again, no apologies. Well what really sealed the deal is the fact that on the second day I got another rude awakening at the same time from the same room. I again tried to use the room phone, but it was still dead. I called and an unapologetic staff member, the same from the day before, stated that he thought they had unplugged it yesterday. I waited and someone came and shut it off. Not 15 minutes later the thing went off again! I called and the person at the front desk seemed exasperated, but still no apology. It is not yet 6 AM on this floor and I am still waiting for the next round of alarm bells. To the Graylyn- Invest in alarm clocks that automatically shut off and have your staff apologize, especially when something unavoidable happens two nights in a row! Thank goodness this trip was not on my bill and the university covered the cost.

Graylyn is a beautiful estate in a great location across from Reynolda village and very close to Wake Forest. The grounds are beautiful, the staff is friendly, and the breakfast was nice. However, the room was not even average. We were in the Mews building and the room was musty and very humid. Our carpet was wet and our bedding was damp. The shower squeaked the entire time and there were hairs on the counter in the bathroom. There were also mosquitos in our room which was probably from someone leaving the door open. Our room opened directly to the outside. We were far enough away from the Manor House that we had to drive to breakfast. The Mews has a hospitality room with coffee, tea, and ice cream bars. The room was full of dirty dishes left there by other guests when I went to get tea. I really wanted to like Graylyn, but our room was terrible. I may try again if I got a room in the main house. The staff was friendly, but never offered to change our room or make ammends.