Stayed at The Sundance Plaza the first weekend of November over a busy football weekend. Overall, the hotel was nice...clean room, decent hot breakfast, walking distance to the game and friendly staff. Things that could use improvement...the coffee pot in the room was broken and the hot water in the showers. I did not use the spa facilities so I can't comment on that. If you are headed to a Wake Forest football game and unfamiliar with the area, stay here-it's a short walk to the stadium.

I recently stayed at this hotel for a debate tournament. Overall the hotel was alright. One of the biggest problems for me was the lack of hot water. On a morning when it is 28 degrees, I am not a fan of taking an ice cold shower. This got better as the hotel started to empty out, but when in big groups don't expect warm water. The walls are also paper thin. I stayed next to a room with a dog and I could hear it all day and night. This goes for in the hallway and outside as well. Our room was over the pool (on the 3rd floor) and we could distinctly hear every word of peoples conversations who were in the pool area. The fridge in our room was also really loud. We ended up unplugging it because every 30 minutes it would emit a sound for about 5 minutes that sounded like someone was banging on our door. The rooms do look like the pictures, they are newly remodeled and are just fine. Ample space to work, as there are two tables. The conference rooms are decently sized, but the air was a bit sparse at times. The staff was a bit unprofessional. I saw them taking personal phone calls or just talking to each other instead of helping customers, but it wasn't too frequently. They are very nice though when you do engage with them, and are willing to help you with whatever you need. The facility is old and it shows, but they did a good job of remodeling it and trying to keep it appealing to customers.

I stayed at this hotel for two and a half weeks during July 2011. I was here to instruct at a training conference which was taking place in the hotel. The hotel overall was very disappointing, and I would not recommend it, especially not for a professional business conference of extended duration. The hotel is convenient to Wake Forest, but not much else. It's not in a terrific neighborhood, and there is very little within walking distance. (However, if you have a car, the parking is free and it's easy to get around with a car.) My room was not horrible, but just felt "old". There were cigarette burn stains on the carpet. I liked the fact that the room had a microwave and fridge. However, the microwave had a dial and a bell, and just for fun I turned it around to see how old it was. The manufacture date was October 1996. (The microwave in my own kitchen is admittedly older than that, but has not been used by hundreds of people!) The room I was originally given was directly across from the ice machine, so I asked for another which was accomodated with no problem. But it turns out I had nothing to worry about, as none of the ice machines in the hotel were working while I was there! The breakfast was pretty average, but the tables in the breakfast room looked like they were stolen from a church bingo hall or a picnic grove. They could have at least put tablecloths on them to make them look a little better; I have never seen tables like this in a hotel breakfast room at even the most modest of budget hotels. The pool was closed for four days for "maintenance" during a heat wave, and we later found out it was because someone had made off with the pool's rescue hook and they had to buy a new one. So four straight days of a closed pool, at a hotel hosting a business conference when every day was over 90 degrees! Not pleasing. I also had a problem with the cleaning service, which was noted by another reviewer- they do not respect the do not disturb sign! When I am staying anywhere for more than a few days, I like to have my room cleaned every other day or so, not everyday. And on the days I know I will have the room cleaned, I leave a tip for the maid. But the first time I left my sign out, the room was cleaned anyway. I reported this to the desk and asked that it not happen again. The next time I put up the sign, I was still in my room when they came knocking anyways. When I told the maid I had the sign up because I did not need service today, she insisted I initial her log that I declined service. After that, I put a handwritten note on the door along with the sign stating "no service today please". That seemed to work, but I have never had this problem in a hotel before! (In fact, at some hotels I've received a voice mail saying "we note that you have your do not disturb sign up, please let us know if you need anything.") And even though I was tipping the maids, I could still see dust spots on the dressers and one day my empty toilet paper was not refilled. That's about the summary of my experience, but even though this is lengthy I think I would be remiss if I did not include a report of what happened to many of my coworkers at the conference, as many of them had serious problems which made my room seem stellar by comparision: Bad smells. Water leaks, both from the ceiling and from the air conditioning units. Bugs. These were reported by many, not just one or two isolated incidents. Given the experiences of myself and my coworkers, I have to admit that I'm surprised at the number of positive reviews on Tripadvisor. Perhaps those who are only at the hotel for a few days to visit Wake Forest will find it ok. But after the experience that I had here, as well as some of the horror stories from my co-workers, I really would not recommend the place. Unfortunately, I forgot to take pictures, although on the surface my room didn't look too bad.

My husband and I grew up in Winston-Salem and now live in western North Carolina. We traveled from Franklin to attend his 50th high school reunion from R.J. Reynolds High School. We were so excited to see so many others who were staying at Sundance Plaza Hotel & Suites. We always seemed to congregate in the lobby where we could meet, eat, talk, etc. We were treated very well at check-in and every time we asked a question. No matter how many people there were in the lobby, the employees behind the desk were always gracious and had time for everyone. I had my R.J. Reynolds Reunion two years ago and I wish we had known about your Hotel. I wish I could remember everyone's name who helped us, but I can't. I do remember Edith, Miriam and Beatrice (?). I also had fun flirting with the men behind the desk. We had such a good time and hope we can make it back for my reunion and my husband's. Thank you. Sincerely, Molly and Steve Philo