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Comfort Suites Winston Salem/ Hanes Mall – reviews, photos

2.5 of 5
200 Capitol Lodging Court, Winston Salem, NC 27103
Hotel amenities
Comfort Suites Winston Salem/ Hanes Mall
Professional photos
6 traveller photos
Ranked #8 of 40 hotels in Winston Salem
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    23
    14
    4
    2
    4
Date Rating
charlotte
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Truly special staff make this property special!”
5 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

In Winston Salem for a work training that was being held at the Comfort Suites. The front desk staff was extremely accomodating and their dedication to their jobs is rare. The front desk employees wore so many hats I hope they are making the salaries of three people! Maria was on the evening shift at the front desk. Maria went out of her way to help my friend and I to find a restaurant that met our needs. She gave us at least 10 suggestions of dinner locations and gave us special vouchers for complimentary appetizers. All this was while she was answering the phones, and greeting guests as they entered the hotel. The sleeping rooms are older but were very clean and well maintained. We travel a great deal and have stayed in 5 star properties and they do not always have this level of attention to detail. The bed and pillows were very comfortable and I got some much needed rest. Having a fridge and microwave was an added bonus!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kkpkmcd about Comfort Suites Winston Salem/ Hanes Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem, North Carolina
2 reviews
2 helpful votes 2 helpful votes
“Outstanding”
5 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

We stayed here the weekend of Jan. 15th 2012. Maria booked our reservation and was there to welcome us upon our arrival. The location is perfectly placed, safely nestled off the road. The entryway is very warm and welcoming, much prettier than I anticipated. Maria greeted us with a warm smile and welcome. She remembered speaking with us on the phone and proceeded to check us in. She asked if we had dinner plans, of which we had no idea as of yet. She graciously gave us compilmentary coupons for TRIPPS.....happens to be one of our favorite restaurants. At this point our trip was more enjoyable than expected. Maria is an outstanding representation for this hotel. When we got to our room, it was gorgeous!!!!! We booked the suite with the fireplace! We ONLY stay with the Choice hotel and thanks mainly to Maria but also to the cleanliness and beauty of the hotel, we have decided to make this location our getaway of choice when we need to be nearer to home. Thank you Maria for a WELL need time away that you made perfect!!!!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Heather M about Comfort Suites Winston Salem/ Hanes Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Staff was very customer friendly and wonderful, especially Maria.”
5 of 5 stars Reviewed 7 January 2012
2
people found this review helpful

Secluded, quiet and friendly but only one step away from busy Hanes Mall, interstate access and any restaurant of you could imagine. Maria was extremely helpful as well as the entire staff. Would definitely recommend this hotel.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JewelsF4 about Comfort Suites Winston Salem/ Hanes Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy Garrett, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review
10 February 2012
Hotel has a great location near Hanes Mall right off I-40. Within minutes of over 300 retailers and 100 restaurants. Central to everything the city of Winston Salem has to offer for visiting guests. Thank you for allowing Comfort Suites Hanes Mall to be a part of your recent trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Senior Contributor
49 reviews 49 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Nice place, great service”
4 of 5 stars Reviewed 14 November 2011
2
people found this review helpful

I took the advise of the last reviewer and requested a 5th floor facing front of hotel room when I booked. They made sure we had it and the room was very quiet. From the time we checked in to the time we left, the service was great. Hotel and room very clean. The breakfast, for a quick type breakfast, was good. They kept it well stocked and changed it up by day.
All it all, I would recommend this hotel to anyone.
One note - What they consider a suite is a regular room with a small extension that has a couch and coffee table. No two rooms or seperate area.

Room Tip: Rooms on the side facing the microtel are very quiet.
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wake Forest, North Carolina
Top Contributor
55 reviews 55 reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Great Service, Ok sleep experience”
3 of 5 stars Reviewed 10 November 2011
3
people found this review helpful

The staff at this location is great!

The Sleep experience was just Ok. I would have higher things to say about this if my room had been facing the front of the building, and on the top floor. Between some elephant walking in the room above me from 2AM to 5AM, and the Interstate noise, my quality of sleep was questionable.

Room Tip: Grab a top level room facing the front, and you will enjoy this location!
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

  • Comfort Suites Winston Salem
  • Winston Salem Comfort Suites
Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Price range (per night):* INR5,648 - 7,885

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Comfort Suites Winston Salem/ Hanes Mall
200 Capitol Lodging Court
Winston Salem, NC 27103
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“Comfort Suites Winston Salem” Expedia.com
Comfort Suites Winston Salem/ Hanes Mall
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