My husband, grandson and I checked into this hotel tonight. We were greeted by Tausha, the desk clerk, who was most friendly and helpful. We got up to our room and after a few minutes I noticed a smoky smell in the room and my eyes started burning. We had requested a non-smoking room and I had not taken the time to notice that there was not a non-smoking sign on the door. When I sat down at the computer, I noticed an ashtray on the counter. My husband called down to the desk and explained the situation. We were afraid that nothing could be done because the hotel was full of softball teams here for a tournament. However, Tausha said she had a single available with a rollaway, which suited us fine. By the time my husband got to the elevator, she met him on our floor with the rollaway and we were settled in our new room in less than 10 minutes! We were most impressed! The room is clean and comfy and we are looking forward to our visit to the battleship tomorrow morning. We will definitely stay here again when we return to Wilmington! Thanks for being so accomodating!
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