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Red Roof Inn Wilmington – reviews, photos

2.0 of 5
5107 Market Street, I-40 Exit US-17, Wilmington, NC 28405
Hotel amenities
Red Roof Inn Wilmington
Red Roof Inn Wilmington
Red Roof Inn Wilmington
Red Roof Inn Wilmington
Red Roof Inn Wilmington
Red Roof Inn Wilmington
Ranked #29 of 43 hotels in Wilmington
3.5 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
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Date Rating
Raleigh, NC
Top Contributor
73 reviews 73 reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
“The good, the bad, and the ugly.”
3 of 5 stars Reviewed 25 August 2011
1
person found this review helpful

The good: The Red Roof in was pretty cheap for a hotel room in Wilmington in the summer. Check in clerks were quick, the hotel in conveniently located near lots of restaurants and next door to a Dunkin Donuts. The sheets in our room were clean, the room had a fridge and microwave, which was quite convenient, and they offer a free breakfast in the morning. Despite the busy neightborhood and how full the hotel was, our room was pretty quiet and we slept quite well.

The bad: The free breakfast was out of coffee so I wound up going next door to Dunkin Donuts. Some of the other guests were sketchy, such as the two guys who were standing outside their room trying to see how loud they could play hip hop music on their remote controlled stereo that they had left inside. I would not have been pleased to be in the room above or next to theirs, but thankfully we could not hear it from inside our room. And for a two bed double, they only gave us two thin, worn bath towels, two washclothes (clean ones anyway) and ONE hand towel. Why so stingy with the towels? The room could use some updating, especially the vanity. Oh, and the room came with a dehumidifier, free of charge, which was apparently necessary because once it got full the room got stuffy and humid even though the A/C was on full blast.

The ugly: When we checked in,we found a used, wet washcloth hanging from the shower rod that the housekeeping service had either not noticed or not bothered to remove, which was kind of gross. Most of the lights wouldn't turn on when we got to the room because they were unplugged, as was the clock. I had to plug them back in myself, which involved getting down on my hands and knees and moving the bed to access the plug in once instance. Also, the walls had stains and smudges on them, and a spill on the walkway and stairwell outside our room was never cleaned up. Instead the cleaning crew just loitered in front of the laundry room doing nothing. The walls had holes in it from where the hotel had removed pictures or fixtures that weren't patched over.

With a little effort patching holes and a lot more effort and attention to detail from the cleaning crew, this could be a much nicer place to stay. However, considering Wilmington is chock full of awful hotels, most of which are more expensive than this one, the Red Roof is still comparatively a good deal if you aren't terribly picky.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james wylie, Manager at Red Roof Inn Wilmington, responded to this review
19 December 2011
Thank you for taking the time to fill out a survey. I want to apologize for the poor service that you encountered during your stay. We take all of your issues serious and have an extensive room program to maintain our rooms in top condition. The room refresh will occur in the beginning of next year. Please call me if you would like to discuss your stay.
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Concord, NC
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“"We loved it"”
4 of 5 stars Reviewed 19 August 2011
1
person found this review helpful

We had a good time on our stay. We got a chance to do some different things this time. I always recommend the Red Roof to my friends and family. We plan to come back soon. The location is very good for the places and things we do there.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by WinkConcord_NC for Wilmington
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james wylie, Manager at Red Roof Inn Wilmington, responded to this review
19 December 2011
Thank you for taking the time to fill out a survey. I share all comments with the team and I am glad to hear that you enjoyed your time at the Redroof Inn Wilmington, NC.
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Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
“BAD EXPERIENCE”
1 of 5 stars Reviewed 3 August 2011
2
people found this review helpful

A/C Unit broke upon arrival, promised us a new room but we never got one. WiFI signal extremely poor. Bottom of bathtub was completely black-so disgusting. Sofa was filthy and arm was broken on it. If you enjoy listening to barking dogs in the next room this would be a great place to stay. Housekeeping staff called in sick so our room was not cleaned.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james wylie, Manager at Red Roof Inn Wilmington, responded to this review
19 December 2011
I apologize for the experience you had at The Red Roof Inn Wilmington, NC. This certainly is not typical of the front desk as their scores are among the highest within Independent hotels. I will make certain that I address the service issue with the department involved. The property is scheduled for a refresh and will address all of your concerns about the property. I appreciate your feedback and business and look forward to your next visit. If I can be of any further assistance please feel free to call me.
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Cincinnati, OH
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Never Again”
1 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

This was a big let down given the other reviews on here. I had a room that was dirty, rust everywhere and a huge crack in the bathroom ceiling! It looked and felt like it was going to come down on my head! The door did not lock properly and was in bad shape. I am no building inspector, but it should be condemned. I only stayed the one night because I was dead tired from my flight. I filed a complaint with the management, but they had no concern about anything. I also filed a complaint with the head office and I am demanding my money back!

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask MafiaPrincess62 about Red Roof Inn Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james wylie, Manager at Red Roof Inn Wilmington, responded to this review
19 December 2011
Thank you for your feedback and comments. First of all we want to apologize for all of the inconvenience that you experienced during your most recent stay with us. As you can understand, the team and I are constantly working to improve our hotel at all fronts. I have spoken to some of the departments and have mentioned your situation and assure you we are making sure this doesn't happen again. Thank you again for your comments.
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Stoneville, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great place to stay...”
4 of 5 stars Reviewed 14 July 2011

We stayed here for a weekend for a softball tournament. We had to rooms that we adjoined. That was a good feature. The rooms were pretty clean. At first the TV in the one room did not work. They went and got a tv from a different room for us. The hotel was packed for this weekend with a lot of other families who were in town for the tournament. It is pretty quiet considering it is on a main road. There is a Dunkin Donut's and waffle house near door. Across the street is hooters and Chick-Fil-A. It is across the street from Wal-Mart, Target and several other stores. It is close to College Rd. the main north-south route thru Wilmington. The hotel is a straight shot to downtown Wilmington. The hotel also offers a pool on site. It is a pretty nice pool. They also have many chairs and lounges around the pool. It is a short and easy drive to Wrightsville Beach. There is free high speed wifi offered to guests.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Red Roof Inn Wilmington

  • Wilmington Red Roof Inn
Address: 5107 Market Street, I-40 Exit US-17, Wilmington, NC 28405
Price range (per night):* INR3,523 - 4,641

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