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Comfort Inn University – reviews, photos

2.0 of 5
151 South College Road, Wilmington, NC 28403
Hotel amenities
Comfort Inn University
Comfort Inn University
Comfort Inn University
Comfort Inn University
Comfort Inn University
Comfort Inn University
Ranked #21 of 43 hotels in Wilmington
3.5 of 5 stars 132 Reviews
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132 reviews from our community

What travellers say about this hotel
  • Very friendly(6)
  • Would never stay(4)
  • Rooms are clean(3)
  • Common area(3)
  • Continental breakfast(3)
Traveller rating
    49
    33
    18
    13
    19
Only show reviews for Family (44) | Couples (34) | Business (33)
Date Rating
Winston-Salem, North Carolina, United States
Top Contributor
50 reviews 50 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Great Nighttime Staff”
5 of 5 stars Reviewed 7 February 2012

Renovations are going on, the new part looks great, the older part very good. Staff are wonderful and very friendly. Breakfast is nice, lots of choices and muffins are to die for. Only complaint is that on second stay I couldn't get internet in my room. (I was in 4th floor end of hall that time, when I was on 2nd floor near elevator no problem) Staff said it was probably due to routers which will be installed at a later time. Liked so much two weeks ago that I stayed again this weekend. Will be making reservations for next seminar here as well. Location is great for UNCW and there is plenty of shopping and restaurants nearby.

Room Tip: If internet is essential, check to see if routers have been installed, if not, get lower level room...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOUNTAINDALE
2 reviews
“Excellent establishment and super personnel”
5 of 5 stars Reviewed 11 January 2012

The Comfort Inn University in Wilmington is the only that we will stay wiile in Wilmington. It is an excellent establishment with outstanding personnel and Epharem always goes out of his way to make sure our stay is as comfortable as possible--it is like staying with family when we are there.

Room Tip: Any room in this establishment will be great.
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
Top Contributor
51 reviews 51 reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Wait until the renovations are over!!!”
2 of 5 stars Reviewed 8 January 2012

The overall presentation of the hotel is unsightly! The floors in front of the elevators are bumpy, the hall ways preped for paint and missing signs, the ceiling in the room was also prepped for paint, the wall exiting the lobby was spackeled left un sanded and unpainted, the entry doors only swung one way and were very hard to get the luggage carts in/out, and the windows were gross and dirty. with that said the hotel was very clean, organazed, and well stocked. The employee at the front desk was very nice and helpful, and the breakfast was one of the best ive had at a hotel ( breakfast area looks recently renovated)! The hotel has the potential to be a good place to stay when the renovations are done. I just dont understand why it is taking so long for them to finish?

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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“Black mold, filth”
1 of 5 stars Reviewed 28 November 2011 via mobile
1
person found this review helpful

I noticed black mold behind wall paper and behind bed frame, also behind mirror. Also hotel has renovations going on that don't exactly look right, I've written the health department and building code enforcement. The rooms are filthy and we found hair in the bed and urine on the toilet. This hotel should be condemned. Also the kitchen lady was seen limping then touched her foot then proceeded to touch the rolls. I didn't waste my time talking to the GM he was busy with a angry customer lol! Serves him right. This place is the most disturbing place I've seen. The GM and housekeeping and front desk should be fired. I have also contacted the local newspaper, I think they will publish our review.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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tkfinserve, General Manager at Comfort Inn University, responded to this review
29 November 2011
You appear to be full of hate. Noting in your rewiew (with the exception of being renovated) is true and can be substantiated. I would welcome the Health Dept anytime.Trip Advisor should not allow these comments withoout first verifying that they hold positive claim, failure to do this could result in libel. I would suggest that future guest view additional remarks by other guest, before believing this guest. Since this guest was so dissatisfied you would think that he/she would want to talk with the GM, but instead, refused to do so claiming as they did he was occupied with an angry customer...so sad. No local newspaper or any publication in their right mind would publish this BS for without facts they would fear libel suites. Trip Advisor should screen their remarks for justification, remembering that there are always two sides of any story or comment. I am sure as an educated travelling public I would see you at my hotel and you will be professionally accommodated and warmly treated. Regards.
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Raleigh, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Friendly staff, clean rooms”
5 of 5 stars Reviewed 21 November 2011

I stay here frequently on business. The staff is excellent and it is convenient to everything! The rooms are clean and comfortable.

Stayed November 2011, travelled on business
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Additional Information about Comfort Inn University

  • Comfort Inn Wilmington
  • Wilmington Comfort Inn
Address: 151 South College Road, Wilmington, NC 28403
Price range (per night):* INR3,747 - 6,543

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