First of all last night was our first night here. We will be staying tonight as well. We drove 5 hours to another ,supossed, better hotel and after two room changes, no microwave, broken lights, no handle on the drawer and an hour and 30 minute wait we got our money back and came here.
The fountian in front was a nice touch and the kids were empressed but we were not so easly empressed and very leery of another bad hotel. We walked in to two employees who were smiling and attentive before we opened the door. I'm sure they could sense our frustration but after all our questions we decided to check in. The kids were excited when they saw the pool which looked very nice and had a rope to seperate the deep end. It also had an extra saftey gate that you had to pull up from the top so it was harder for kids to get in alone. We walked in and found two tables and tv that swiveled towards each bed. Clean carpets, beds and drapes and lights that worked were a relif. The a/c wasn't on when we came in so we turned it on and in a matter of minutes it was quite comfortable. Breakfast had a nice selection for everyone as well.

it was a holiday inn back in the day and was always accomadating by the staff .. it is a shame to experience such ineptness that surely has crushed my admiration of past stays

maybe the owners need to realize that to keep a loyal clientel . they need to spend some to make some.. not just money but time training the staff the way it should be .. the pilar of southern hospitality . . like it once was
jbb

I was in Wilmington with my niece moving my daughter into her dorm at UNCW. My husband waited too long to make a reservation not knowing how full the hotels would be due to move-in. It was the only hotel left near campus. The hotel clerk was complaining VERY loudly about being ready to leave. There was a line out the door when we got there of people checking in. She left the poor slow overwhelmed other clerk to deal with everyone. After a long wait we were finally told where our room was. As we walked towards the room a huge party was going on at the pool, there were people walking around with large beers in brown bags, swearing and yelling. As uncomfortable as we were we continued on to our room. Yikes, the door was rusted, there was a malodorous smell of urine, alcohol, and cigarettes. The bathroom hot water faucet just spun around, no hot water. There were pubic hair all over the toilet. There were 2 hand towels that were supposed to be bath towels. We were exhausted from the move in and we pulled down the covers of the bed to discover that the sheet did not fit. A gross yellow stained mattress was where our heads would be. My niece went to the clerk and asked for more towels and a sheet that would fit our bed. They gave her two more tiny towels and a flat sheet that also didn't fit. I had a migraine headache and could not drive at this point. We had a choice of putting the second sheet where our heads would be or sleeping in our car. We were terrified of the goings on outside the room and opted to sleep in our clothes including socks. I have never been so disgusted with a hotel room in my life. If there was a negative rating this hotel would get it. No one should sleep under these conditions. This hotel should be condemned! Prisoners have better accommodation.

My husband and I went to Wilmington on a Sat. to shop and stay over night. My husband found this hotel thru Hotel.com and booked our room. We shoped ,ate and arrived to check in at 11:00pm. A very loud party was being held in the room next to the lobby. We were told that our room would be in another building. As we parked our car, we saw a young man come out of his room with his pants around his ankles and go to another room. I didn't want to get out of the car! My husband said our room would be located around the corner. We carried all our belongings and as we turned the corner saw police,broken glass and crime tape. As we walked around the mess the policeman said that a drunk had run their into the building and that they were waithing for the fire dept. As we found our room (next door to the crashed room) We opened the door to find a room that was so trashed- I won't go there. We shut the door and went back to the office to ask for a refund. The manager wanted us to take another room off the lobby (party still in full swing) WeI declined! He said"Where you gonna stay?" I said"Not here!" I know the accident was not the hotels fault but a good security guard and a housekeeping staff is needed here.All I can say about this hotel is DON'T DO IT!