I stayed at Mainstay Inn in Wilmington in July. Although I was assured of a no smoking room, I was placed in a smoking room on a smoking floor. I was told it was non-smoking. I am very allergic to smoke and became very ill. I continued to complain and asked to be moved. I then found other accomodations and asked that the policy of "Satisfaction Guaranteed or your money back for one night was honered." I was told that I agreed to stay in a smoking room and if I was that unhappy I would have moved sooner. Asked to speak to manager and was told,"I know my manager and she won't do anything." Complained at corporate office and was asked why I did not read smoking and nonsmoking signs above rooms. There were non. Uncaring staff.
- Mainstay Suites Wilmington
- Mainstay Wilmington
- Wilmington Mainstay
- Wilmington Mainstay Suites
