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Extended StayAmerica Wilmington - New Centre Drive – reviews, photos

2.0 of 5
4929 New Centre Drive, Wilmington, NC 28403
Hotel amenities
Extended StayAmerica Wilmington - New Centre Drive
Extended StayAmerica Wilmington - New Centre Drive
Extended StayAmerica Wilmington - New Centre Drive
Extended StayAmerica Wilmington - New Centre Drive
Extended StayAmerica Wilmington - New Centre Drive
Extended StayAmerica Wilmington - New Centre Drive
Ranked #42 of 43 hotels in Wilmington
2.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    2
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    2
    1
    6
Date Rating
New York City, New York
1 review
3 helpful votes 3 helpful votes
“Follow up on the disgusting crystal clemmons manager and motel”
1 of 5 stars Reviewed 23 August 2011
3
people found this review helpful

I was alerted that my review was helpful to some people and therefore wanted to follow up with what happened. Crystal Clemmons lied to us and cut out our extended stay rate, and when I argued this (and you know by my first review that I contacted them well before the last day) she decided to tell us to leave, permanently. She threatened to call the police, and actually did, but funny they never showed up. My child and I were wheeling the cart with our luggage out the door but the doors don't open automatically and they don't even have a doorstop for them to stay open when you wheel the cart through. She stood there watching us struggle with it but didn't offer to help, so I said, "do you mind?" She made this rude burp sound, rather it was a snortle, and maneuvered herself from behind the counter, but when I said, "wow, did we really have to ask? And you're the manager?!" she said "forget it!" and went back around to her position at the desk without helping us. We left, and we also called the management and left messages for them but they didn't get back with us. Being this is the south, we understand there is a degree of ignorance already implicit...(we weren't forewarned that summer, but in telling our story after-the-fact, many people were not surprised and had stories of their own. Clemmons however was one of the most uneducated people I'd ever met. During our first conversation I pushed my cell phone record button and recorded her because frankly, I could not believe it. I thought someone would surface from behind a piece of furniture and tell me I was on Punked or something. Extended Stay, you should know, is headquartered in South Carolina, by the way, and I certainly mean head-quartered.

Room Tip: I hold extended stay accountable for offering jobs at $6.50 an hour and hiring these crystal clemmon...
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  • Stayed March 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jay V about Extended StayAmerica Wilmington - New Centre Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
2 reviews
2 helpful votes 2 helpful votes
“Wow, really???”
2 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

Let start this off as saying that Priceline got me a low rate, and I got low service. The place smelled liike pets, not a good thing for someone who is allergic to cats. I pulled bedspread off to find blankter with pet hair on it and old dog nails stuck in fabric. Very nasty!!! Bathroom was so small. The door is like an inch away from toilet when it is open. A soda in their machine is like almost $2.00. Location was good and close to alot of things, but no one there would help me find where I needed to go.

If you like cheap prices in cheap places, then stay here!!!

  • Stayed June 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask BeachGuy69 about Extended StayAmerica Wilmington - New Centre Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
“Poor Management and Standards”
1 of 5 stars Reviewed 15 April 2011

These guys evidently rent to anyone. My stay was filled with an obnoxiously loud group of idiots that stayed in the room next to mine. After several calls to the front desk, no resolution was met. A phone call to the local police department was necessary to control the guests. The management was completely inept and not very concerned about controlling the childish misconduct of their guests.

There are many better places and better prices for your stay in Wilmington.....DO NOT RENT HERE!

  • Stayed April 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Taon about Extended StayAmerica Wilmington - New Centre Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“NEVER AGAIN...FOLLOW YOUR GUT”
1 of 5 stars Reviewed 10 April 2011

I have traveled to Wilmington several times. I had passed to hotel multiple times and wondered what it was like and was hoping that this stay would be different and would not be motel like. I pulled up in the parking lot before check in and felt a knot in my stomach. The check in process was not exactly what i was suspecting. I was given a subtotal instead of adjusted total with the taxes included. I thought that was antiquated. The true total you receive at check in. I entered my "non-smoking" room and the room heavily smelled up smoke. The kitchenette had no NO SOAP whatsoever. The cup i was going to use from the cabinet had something dried up on the inside which disgusted me. The bathroom was clean but there was no lotion, shampoo, or conditioner that i normally expect to be in a hotel bathroom. The refrigerator was extremely loud. The bed in the room was absolutely the worst bed that i have ever paid to sleep in. There were 3 flat pillows and the mattress was probably just as hard as the floor. The bed quilt in the "non-smoking" room had multiple burn holes in it. I could hear the people in the hallways and the neighboring rooms very clearly so much so i was awakened from my sleep on multiple occasions. During my stay i feared for my safety when i entered the hotel and a man exiting the hotel held the door for me. When i exited the hotel again the man was still in the parking lot at the driveway of the hotel waiting to pass out materials about the religion he followed. It was unnerving to know that this man was inside the hotel where i was staying and obviously was not a guest of the hotel since he had the door propped open. I had an undue knock at my door at 10:54am on the day of check out from a hotel staff member wanting to know if i was going to check out. Six minutes later i walk down to the front desk to check out and find out that the checkout time is 11am but they were wanting to know if i was checking out or wanted to stay longer. OBVIOUSLY i was not going to be staying longer in this crappy location or else i would have communicated to the hotel that i wanted to extend my stay. There was absolutely no reason to harassed by the hotel staff before check out. I also assuming that the two times the phone rang in my room during my stay were probably from the over bearing staff wanting to know the same thing since they were the only ones who knew i was at the hotel. JUST DON'T DO IT. I have never felt agitated after staying at hotel normally the feeling is relaxing breath of fresh air. DON'T be fooled.

  • Stayed April 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by spoildrottenprincess for Wilmington
Ask spoildrottenprincess about Extended StayAmerica Wilmington - New Centre Drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Ignorant and Dishonest Manager, No Hot Water, Laundry machines busted,”
1 of 5 stars Reviewed 10 March 2011
3
people found this review helpful

I checked into this hotel and asked the cheapest long term rate. They told me incorrect info. They gave me a rate that was 40 per night, and a king bed room, and the rate was, they said, monthly. This was not the best rate as given to the long term residents are here and told me their rates are 750 per month. Our shower was luke warm, too, and our a/c and heat didn't kick in right. I asked for pots that were not burnt. The washing machines aren't all working downstairs either. The side door to the hotel doesn't lock right and homeless people have been found sleeping in the hallways. Crystal the manager said I complain too much. A woman in room 313 told me she got here 6 mths ago and pays 750 with her boyfriend.. I asked for a long term rate, and suddenly the manger Crystal Clemmons had a room available..she said she would do me a favor and give me a long term resident rate but I had to move out of my king bed room which wasn't a room they extended for long term rates (which they didn't tell me initially and I was paying 1200 a month instead of 750 as the others were paying). I moved from Room 246 to Room 228, with a queen bed. My young daughter was living with me so it was a smaller room and more inconvenient but the rate being cheaper was worth the difference of price. Then the upstairs resident named Tory started stomping around and making noise from above, our ceiling thumping at past midnight and four a.m. for weeks. I complained of course and crystal said call the cops. I called her DM instead and told him she behaved inappropriately, that bringing the cops to the hotel is bad for the residents and unprofessional of her not to deal with these things, as a manager. She also speaks like ghetto trash, she has no idea how to effectively deal with problems, and is very uneducated.She makes alot of excuses and tries to talk her way out of dealing effectively with the situations. For instance she kept telling her night staff to tell me that all they can do is "monitor the noise". She never did anything about the noise, but she told me I can move my room and the staff would help us. They had room xxx available on the smoking floor which I took since it is a corner room. I told her I expect to be here for months, till the summer maybe. She understood this. Then, together with my 12 yr old daughter and excuses from the staff that noone was around to help us move, my daughter and I moved ourselves to room xxx A week later when time to pay the month came around Kristina the desk clerk called me (today March 9) and said my rate is going back to 40 a night. I explained to her this is impossible. She said that they didn't have any more long term resident rates and that "they told me that". I said I already have the rate, proof is that I was moved out of my $40 king room rate, moved to a "long term rate" at 798 a month (which includes tax but is anticipated at being dropped after 90 days as per the infor given by the Walmart employee in Room xxx) and that I recently moved again to room 300, a queen bed and made it quite clear we were long term residents now, as was clear to crystal. Kristina and Megan told me to take it up wthe manager crystal. It was 3 pm when they called me about this and since I have full days and cannot take it up the next day when I anticipated on paying, I told them to have Krystal call me immediatley. I also left three messages for Bryon Brinson, district manager. I called the hotel about six times to make sure we discuss this immediately, and before five pm. When nobody called me back I called the hotel and told them how crucial it is we speak about his before tomoro, and that they will be rendering my daughter and I homeless if they change the rate. I told the front desk I won't be at the hotel till late tonight and for Crystal Clemmons to call me on my cell phone, which I emphasized cell phone, at 7 pm or after, as i was in a meeting till then. Clemmons didn't call me on my cell. When I got back to the room at 10 pm there was a call from Clemmons on the room phone and she said she wouldn't be reachable until Friday. So, what does that mean for paying on time tomorrow if she isn't available tomorrow to go over this sham she is creating for us? Was she being dismissive or ignorant? I believe, both, as I've experienced this from her during most of my stay. In addition, did I tell you a homeless person was found in the hallway..because of the unlocked side door? I wrote and signed a complaint about that the first few days i was here, stating the obvious safety issue, and it's been a month an a half already and nothing has been done. Ultimately I believe Crystal Clemmons the manager due to her ignorance and lying to us will render us homeless. We will see...I've already contacted Consumer Affairs and will be contacted by an attorney. I believe we may have a lawsuit against them if they do demand to change the terms for me and my 12 year old daughter and not the insane person in Room xxx above us who was so noisy and stomped on the floor and made us change our room, nor for any of the long term residents here. I find Crystal Clemmons discriminating against me as a single mother with a child living here, and there are more discriminations we will address with an attorney if it comes down to us being rendered homeless tomoro. I wonder if they will throw our stuff into the street? I do know that I have already told them I have the money to pay for this month, but Kristina keeps saying "you have to talk to the manager you have to talk to the manager you have to..." Broken record and brain dead.

  • Stayed February 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended StayAmerica Wilmington - New Centre Drive

  • Extended Stay Wilmington
  • Wilmington Extended Stay
Address: 4929 New Centre Drive, Wilmington, NC 28403
Price range (per night):* INR4,124 - 5,684

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