Save yourself the aggravation and find a better, live-able place. I tried spending a night here along with a business colleague and it was a disastrous experience.
Right when we entered our room (after first figuring out that you have to turn the door handles up and not down at this place), we found what looked like tar stains on the carpet. We ignored those as we were tired and didn't want to make a fuss. However, when we saw a large bug climb out of the heater we decided to report the matter to the management. I captured the bug and took it down with me to the front desk. The manager instead of being apologetic acted as though I was making a big deal out of nothing. He claimed the bug probably came in with our luggage. When I told him it climbed out of the heater he then claimed it probably climbed up the wall (we were on the fourth floor) and that it was just a tree bug, as though that some how makes it ok.
We got moved to another room and since it was late we decided to crash for the night. Just as we got in bed, we noticed a roach running up on the sheets. This was the last straw, so we packed our bags and decided to check out and find a different place. We took pictures of the roach and on some cursory investigation, also found what looked like bug droppings on the sheets, mold around the walls and the carpet near the indow and tens of dead centipedes lined all around the edges of the room.
We took pictures of everything as we couldn't believe what we were seeing. I'm going to try posting those here.
At the reception desk, we were told that the two bugs in two different room and the dead centipedes were an 'isolated incident'. The tar stains were blamed by the manager on 'Mexicans'. And as if this wasn't enough aggravation, the manager claimed that he had to charge us for the room as that was their policy and that I would have to take it up with Holiday Inn later. But when I looked at the receipt I noticed that he'd charged me for two rooms and when I pointed that out to him, he acted like he'd made a mistake and gave me another receipt. But on this one now showed that I was being charged for three rooms. So he tried printing another one and now we'd gone up to four room. I guess he got embarrassed by his repeated failures at producing a correct receipt so he finally apologized and told us that we could leave and that there would be no charge. We decided to check in at the Hampton Inn across the street and spent a very pleasant night there, free of bugs, centipedes, mold, tar stains and unhelpful staff.
Update: I checked with my credit card company the next day and found out that there were still three holds being made on my card by the hotel. I'm going to wait and
see if those get removed or if I'll have to do something about it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 December 2010
Thank you for your review of our newly renovated property.
Guest feedback is always appreciated. Thank you for bringing to our attention your situation with your room reservation. This is a very important issue at our hotel as guest comfort and satisfaction is a top priority. We have taken immediate action in correcting this issue. Additional training has been instituted with our guest service staff and daily reports and inspections are used to ensure that our rooms match the quality every guest deserves. We do apologize if this caused you any type of inconvenience.
Thank you again for your feedback and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC