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BEST WESTERN Pinehurst Inn – reviews, photos

2.5 of 5
1675 US Hwy 1 S, Southern Pines, NC 28387
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BEST WESTERN Pinehurst Inn
Ranked #6 of 13 hotels in Southern Pines
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    5
    7
    3
    4
    2
Date Rating
NC
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Not bad for an overnight”
3 of 5 stars Reviewed 15 September 2010
1
person found this review helpful

I would consider this hotel more of a two star hotel. It was not bad for an overnight, but if I had to stay longer I would probably stay elsewhere. The hotel rooms are older, but very clean, but mine had way too much furniture for the small space. The hotel staff were very courteous and helpful. The breakfast was your typical hotel breakfast, not great but not bad either. The location is also somewhat noisy as it is located directly on Hwy 1.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask njn343 about BEST WESTERN Pinehurst Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy McPeake, General Manager at BEST WESTERN Pinehurst Inn, responded to this review
2 November 2010
Thank you for submitting a review of our hotel. We appreciate your comments, and thank you for bringing your concerns to our attention. I'm very happy that you were pleased with our staff and cleanliness, but sorry that you did not think the rest of your stay exceptional. If there's anything I can do to alleviate your concerns, I would be happy to speak with you at any time. You can contact me at 910-692-0640. I appreciate your business, and hope to see you again! Thank you.
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Goldsboro, North Carolina
1 review
1 helpful vote 1 helpful vote
“Great Experience as ALWAYS!”
5 of 5 stars Reviewed 31 August 2010
1
person found this review helpful

I travel with my job from South Carolina to Maryland. I frequent the Best Western in Southern Pines atleast twice a month. I could stay at any other Hotel in the area but for the past two years I choose the Best Western. I find the rooms clean, the managers reception awesome as well as the breakfast. The staff is friendly and takes care of business. Usually when I walk in the front door they recognize me and call me by name prior to check in. If you are looking a nice safe place with a good staff. This is our place..

  • Stayed August 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy McPeake, General Manager at BEST WESTERN Pinehurst Inn, responded to this review
2 November 2010
Thank you for your review. We are always happy to see friendly familiar faces, and I'm happy to hear you consider us the same as well. Thank you for your business, and your compliments to our hotel. We look forward to seeing you soon!

Sammy McPeake
General Manager
910-692-0640
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Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
Reviews in 31 cities Reviews in 31 cities
82 helpful votes 82 helpful votes
“Hotwire says 3 star. Not even close, more like a 2 star”
2 of 5 stars Reviewed 25 August 2010

I think Motel 6 is better. the room is bland and unremarkable. Front desk staff seems bored and disinterested. the rooms decor is cheap and a little seedy. the pros are, free internet and breakfast. but i would pass, it's not worth either one of these.

  • Stayed August 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy McPeake, General Manager at BEST WESTERN Pinehurst Inn, responded to this review
12 October 2010
I want to thank you for taking the time to submit a review for our hotel. I would like to extend a personal apology for your less than pleasurable experience.

We treat all surveys (good and bad) with the utmost importance. We truly want our guests to feel that our hotel is their home away from home and as such we invite you to give us another chance in the future.

We will be sure to address the aforementioned staff issue during our weekly employee meeting. There is no excuse for that type of behavior and again, I apologize that you had to experience it.

In addition, Hotwire is a valued partner and as such we will resolve any incorrect star rating issues immediately.

Thank you,
Sammy McPeake
General Manager
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IL
1 review
2 helpful votes 2 helpful votes
“Bugs.”
1 of 5 stars Reviewed 17 August 2010
2
people found this review helpful

I had lower handicap room upon check-in booked through Hotwire. I was working at my desk and realized that fleas were biting my legs. They moved me to new room on second floor. In the morning I awoke to find a cockroach upside down on the bathroom floor. I called Hotwire and received a refund and checked out, skipping second night. As I was packing, a small spider was crawling up the side of the mattress, then quickly disappeared between them.
I have had very good luck with Hotwire and bugs are more prevalent in the south, but in my opinion, they do not take care of this hotel.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask RDC333 about BEST WESTERN Pinehurst Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy McPeake, General Manager at BEST WESTERN Pinehurst Inn, responded to this review
24 August 2010
Thank you for taking the time to review our hotel. I am sorry to hear about the problems you had during your stay. We care very much about our hotel and our making our guest’s stays exceptional, and I wanted to personally apologize to you that yours was not.

As you said, bugs are a bigger problem in the south, and can be difficult to manage. In the time since you shared your concerns with us we have switched from a local company to a nationally recognized brand to handle our pest extermination needs. It is our belief that this will prevent any other guests from having the same experience you did.

However, your experience was unacceptable and we agreed completely with refunding your stay through Hotwire. I hope that you will give us another chance in the future if you visit the Pinehurst/Southern Pines area. Please feel free to contact me directly at 910-692-0640 at any time.

Sammy McPeake
General Manager
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Roanoke Rapids, North Carolina
1 review
“Excellent Facility”
5 of 5 stars Reviewed 11 August 2010

I enjoyed my stay at this Best Western Hotel..The entire facility was spotless and the staff was very helpful. The breakfast was also very nice..

  • Stayed July 2010, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gwhite1315 about BEST WESTERN Pinehurst Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy McPeake, General Manager at BEST WESTERN Pinehurst Inn, responded to this review
2 November 2010
Thank you for reviewing our hotel. Thank you also for your compliments about our cleanliness and staff. I'm so happy that you enjoyed your stay, and hope that we will see you again in the future!

Sammy McPeake
General Manager
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Additional Information about BEST WESTERN Pinehurst Inn

  • Best Western Southern Pines
  • Southern Pines Best Western
Address: 1675 US Hwy 1 S, Southern Pines, NC 28387
Price range (per night):* INR5,462 - 8,137

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BEST WESTERN Pinehurst Inn
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