I received this hotel on priceline - I had entered the requirements for the area that included a Hampton Inn, Holiday Inn, Springhill Suites etc and was stunned and a little freaked out when I was awarded this Best Western. To be completely honest, I was freaking out because I travel weekly for business and have stayed in some awful hotels. I'm not overly picky but I simply cannot compromise when it comes to cleanliness. When I saw that this was an obviously older hotel, with the doors opening to the outside, I was even more nervous. I was greeted at the front desk by a welcoming smile and the lobby was very tidy. I was quickly checked in and when I entered my room I was shocked - in a good way! While it is no luxury hotel, the room was clean and obviously kept up, kudos to the housekeeping and management for having an older hotel in such great condition. The mattress should probably be replaced soon but it was sufficient for a one night stay. The bathroom was immaculate and the countertops were obviously newer. The value for the dollar was unbeatable here, even without using priceline. I am certainly a fan and will return the next time I'm in Southern Pines! Don't expect a luxury hotel but do be certain that you will have a clean, comfortable and friendly stay at the Best Western, Pinehurst Inn!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 December 2011
Thank you for your wonderful comments, which I have shared with our front desk and housekeeping staff. I would like you to know that we are in the process of replacing all of our mattresses, and hope that you will be pleased with them when we see you again!
Sammy McPeake
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC