We did not stay at the hotel, but visited their restaurant at two occations. The first time was for dinner. The food was about average but the staff acted in a distracted manner, like they couldn't care less. Not too remarkable though.

So, the next day we happened to end up there again for some coffee and ice cream in the afternoon. None of us got exactly what we ordered; my ice-coffee had a ball of vanilla ice cream in it but no ice - resulting in a luke-warm mixture when stirred. My fiancé's ice cream didn't contain the flavours advertised by the waitress. Our daughter's creation didn't even contain any ice cream, even though we double-checked this with the waitress while ordering. The menu consisted of numbered pictures of the food, and when ordering the waitress repeated the order correctly. When complaining directly after the orders arrived, the waitress just came up with very lame excuses and blamed us for ordering the wrong thing. In the end, I offered to pay all but half of our daughter's "ice cream", but the offer was turned down and the waitress brought along her manager. He started to tell me in a loud voice and with an aggressive tone that we got what we ordered. Period. He didn't even accept that there had been a misunderstanding between us and the waitress (sic!), it was all our fault. I remained calm and offered him a choice - either we paid half of the "ice cream" and walked away reasonably satisified, or we paid full price and promised to file a complaint. He chose the latter option.

The staff could have handled this situation in a sooo much smoother fashion. They could have just brought us a ball of ice cream on a plate as soon as they heard of the problem, and we would have been very happy. They could even have added a small charge for it to the bill and we would have paid it. Or they could have accepted a price reduction, or at least accepted some little bit of responsibility for the obvious misunderstanding.

The Marsol version of "the customer is always right" seems to be "we are infallible, in case of disagreements the customer must be stupid or out to fool us". Language difficulties might have added to the problem, but still, I have never in my life been treated with such unprofessionality or rudeness in any service business.

During our first visit the restaurant was about 3/4 full, and during the second only two tables were occupied and the staff didn't appear to have overly much to do.

The Marsol restaurant looks cozy and tempting when passing by, but watch out - the neighbouring restuaurants are much better, with very friendly staff.

I do not understand why I keep seeing these great reviews on this Hotel. We went here in December for a trip and nothing we experienced even approached these rave reviews on here! The rooms were dirty and smelled awful. We had to ask the person at the front desk to give us a new room, and that one smelled even worse. There was a large hole on the second floor that was open to the outside and bags of concrete lying all over the place. There was no real "parking." This place would not approach 2 stars in the USA, not sure why it gets a 4 star rating in Tela..... The only good thing was that the manager gave us our money back and the receptionist was extremely helpful. We ended up staying at another hotel.

Stayed here for 2 nights between Christmas and New Year. We had seaview rooms with spectacular views, balcony and massive bed! It is on the prom and very close to the narrow shopping streets. The staff were all pleasant and reception staff were excellent. The food for breakfast and dinner had a good choice and quality, tho' wasn't very hot. There is an indoor pool on the top floor, with a nice warm environment and loungers for chilling out. The hotel is stylishly decorated and the foyer looked lovely with lots of pointsettias, a Christmas tree and other Christmas decorations, The bedrooms were warm, which in our experience isn't always the case in Spanish hotels this time of year. Even the children thought it was good which is praise indeed!

Beeing stayed in Marsol hotel twice in juny 2008 and july 2009 for 3
days with my wife we found it freindly and comfortable to spend there
not more 3 or 4 days. Located right in the center Llotet de Mar it
gives you possibility to rich the seaside in 1 minute, the walking
street in 1 min and hear the night rhythm of Lloret. If you want to
find only silence than this hotel definetly is not for you. If you
want to have good view in Standart non- sea view room I recomend to
ask friendly receptionist the rooms upper 5 floor on the left hotel's
side, so you can see charming town view. The rooms is good furnitured
with LCD-TV, but there is only one thing wrong - air consitioneer is
not effective. Finnaly I recomend you insist to try fresh fruit juice
in the beach bar right in the opposite of Marsol.