We actually stayed here around the time of our wedding. So it was a real shame that the service was so bad here and staff were beyond rude and unhelpful as well as problems at every turn. From actually escorting us to the wrong rooms initially three times - to constant mix up of reservations which when we presented our paper work was fine (they seemed to have no records of anything) - really rude reception staff - and some older members of our family having to wait for their rooms and beds to be made up at 2 am. Was actually embarassed we had stayed in this hotel, although it had been recommended to me. And worse is it was quite expensive, particularly given the time of year. The hotel faciities are are quite nice, as is the decor. The regular and deluxe rooms are quite small and not very spacious. However larger rooms and suites really nice. If you don't speak Spanish you may find it difficult here. A real shame, this hotel was a complete let-down and having stayed in so many wonderful hotels across the world - a real pity this was where we stayed with family around our wedding. Would never go back.

Hotel staff were very friendly and very helpful.

However, I am not sure that I would say that I got value for money.

Firstly - I booked a "Luxe" room. Unlike the picture on the hotel website, the balcony was very, very small (about 2m square) and there was only a "sort of" sea view. The sea is not square on so you have to purposefully look left to see about a 60% sea view.

In addition the TV channels on offer were very poor. No choice of Movie or Sports channels at all. In fact I had to request help, just to be able to get English speaking news channels. A 1 star service as far as TV goes.

The breakfast was good, as was the outside swimming pool.

Overall though, I was expecting a little more for my money. I think that you can get much better value for money in Lloret de Mar.

I stayed in this hotel with my sister on my first ever trip abroad in August 1962 and we were amazed by it at that young age and 48 years on it didn't disappoint. My partner and I stayed sadly only 2 nights earlier this month, I had brought a photograph of myself and my sister standing at the pool 48 years ago!! We were welcomed so warmly by Alex and his team you would have thought we had been there every year for the last 48!! We were very kindly given a room upgrade and everything was just perfect.
The food in Restauarnt Freu was delicious...we did the "Menu Freu World Tour 2010" it consisted of 10 courses of dished from around the world it was nothing short of 1st class in terms of tast and presentation. We were attended to by Laura who was absolutely delightful, the wines which also came as part of the meal were from around the world also. The Monterrey Restaurant also served excellent food in the evening and a simply fantastic buffet breakfast.
Obviously in 48 years things have changed somewhat, been upgraded etc., but the gardens are still magnificent, the pool is huge (if a little cold), the Nautica Bar by the pool is excellent, and maybe more importantly the staff were friendly and only too willing to help with any queries you might have.
People say you should never go back - the memory of something good is always better than it may be on a return visit but for me this wan't the case the trip down memory lane was well worth it.

The hotel fully deserves its 5* status. It is an oasis of peace in the middle of Lloret. Very competent and plesant staff, tasteful decoration. A special mention to Restaurant Freu which is absolutely outstanding.