As in many Chinese hotels the beds are very hard but the staff was willing to bring as many comforters as I needed to make the bed soft enough for my western tastes. English speakers are very hard to come by but there are one or two managers who do quite well. If I go back to Jilin I will most likely stay there as it is out of the center of the city and much quieter. The room was clean, laundry service was excellent (same day). The food selections were just fine including western (sort of) , Korean, and Chinese of course. The gift shop is wayyyyy overpriced! Go to the city to buy things.