so..Its a sheraton in almost every respect. looks like a fairly new Sheraton as well, rooms are nice, and beds are comfy, check-in staff good....
but beware of room service. Ordered some simple comfort food:, the portions are very small on the club sandwich and ham and cheese sandwich, I could barely find the cheese on the ham +cheese. I asked for yellow mustard, and got dijon mustard. My colleague ordered food for take away the night before and they completely forgot the order.
Yeah, its delivered to your room in 30min, but the f+b manager seems to be focused on portion control..which means you get little food for the high price you pay for room service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2011
Dear guest,
Thanks for taking the time to review Sheraton Changsha Hotel and your comments about your in-room dining experience which was not up to expectations. I have shared your online comments with my Associates so that we can better address similar situation in the future and provide for a better feeling of our services. Certainly hope that we can be of service in the near future extending our Hospitality to you for a better stay in the city of Changsha.
Again thank you for taking the time to write.
Regards,
Yoland Perras – General Manager Sheraton Changsha Hotel and all Associates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC