Staff is unprofessional, never at front desk. One girl with large nails is always on the phone.

I dropped my laundry off on a Friday at 7:30 am and it was returned to me on Saturday at 7 pm. However, the laundry was never done. They kept it in the back and never sent it to the cleaners.

Finally, my room was never cleaned. There are other hotels in the area, a holiday inn is supposed to be built sometime. Do not stay here...

As a business traveler, I expect the front desk staff to be somewhat professional. The front desk was frequently empty as the clerk was outside smoking so the phone didn't get answered. My room had 2 bugs which I reported to the front desk. The laundry room was next door to my room and it was very loud with a guest doing laundry at 11:30pm. I called the front desk to see if there were quiet hours and the clerk stated "No, it's a public laundry". So, there was no recourse for other inconsiderate guests. The computer and printer was down the last night of my stay so the bill had to be emailed to me. Beware that there was a very limited menu at breakfast. I say, stay away and hope that the new hotel near the hospital is opened the next time you need a room in this town.

I stayed here for three weeks and tried to look at the good but the bad was just to much for me.
1)They constantly tried to overcharge me, I had made reservations for 89.99 and they would always give me a bill 20 to 50 dollars higher. once I brought it to there attention they corrected it.. it was a hastle going back 3 or 4 times to get it corrected.
2)the pool was dirty and even if you wanted to get in it I think it was open to the
surrounding community. It was always too crowded. so was suana exercise room and whirl pool. doors were left open so people could come off the street and go swimming.
3)the first week I checked in, my air conditioner did not work and neither did my remote. it took me complaining alot to be moved.
4)my wife did not feel comfortable riding the elevator with some of the people in the hotel
5 the desk clerks acted like they were too busy to help you almost everytime I needed to talk to them. I was always nice to them?
6) the breakfast was good and so was the weds night mangers special. hard to mess up pizza
7) I stay at alot of hotels and this one did not feel safe. I do not think management or ownership has alot of experience running hotels or they just do not care.
8) they did get the wake up call right everytime
9) the rooms were nice & clean

After driving 15 hours straight i checked into the hotel with my family and went straight to sleep the next morning i saw there was blood on the towels. I complaint downstairs only to return home to an extra 150 dollars charged to my credit card. They accused me of smoking which I would never do with my children in the room. The average rates for hotels in that area is about 75. I payed 135 for a room here and still had terrible service.