This hotel has more than one building, and I assume they do not use the building in the very back. I would be scared to stay in it. The front building we stayed it had interior doors, but some didn't. the parking was scary in itself bc other than the handful of spaces on the Capital Blvd side, you park behind the building. It's dark and deserted back there. I would NOT park back there no matter what.... the front staff guy was so nice, but he was also the maintenance man...poor guy. We had to wait 10 minutes in the lobby to be able to check in bc he was fixing a door on the 2nd floor. The hotel is VERY dated and worn. The first thing I do is check for bedbugs, and we were in the clear, but I was still hesitant about staying.... there were shady characters staying in teh back of the front building. The room had OLD furniture that appeared dirty, the AC/heater was falling apart, the water pressure was AWFUL, but on the bright side, the bed was comfortable though the pillows need replacing. I could not believe this was a CHOICE hotels, and now makes me doubt what that means exactly. If you are looking to stay for cheap, close to Capital, this is the place, however, if you want safe and comfortable, it's not. Also, they rooms have your cups/coffee maker/ice bucket in the bathroom, near the toilet, HOW GROSS. The cups are not even wrapped. I have many pics, but you can't tell much...the walls were dirty, needing repair, shower was dingy, toilet runs, my new Nike socks were ruined after walking on the carpet during the stay......
Room Tip: We stayed on the 4th floor, very end room, and were told this was the best they had when I asked abo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 December 2011
Dear Guest,
Thank you for taking the time to write a review. While we are sorry to hear that you had an unpleasant stay, we do appreciate your feedback.
While the vast majority of our rooms have interior entrances, we do have several rooms on the first floor that have exterior entrances in addition to an interior entrance. You may be surprised to learn that these rooms are usually the first to book, as many guests, particularly the elderly and our construction crews, like the flexibility and convenience of both entrances. We believe that we have ample parking in both the front and side lots of the building and we will make sure that we have our Maintenance manager check the lights in the parking lot to ensure that the area is well lit. I would like to assure you that we have had no incidences in our parking lots and that the building is perfectly safe. To further ensure our guests' safety, we also have security cameras around the building, and we are happy to say, that there has not been any activity out of the ordinary.
We apologize for your wait at the front desk. While our Front Desk staff is not also responsible for maintenance, they are trained and take pride in assisting guests who are staying at our property. We are so pleased that you did have a pleasant experience with our staff, during your stay.
All of the furniture and room configurations are done according to Choice standards and regulations. We appreciate your bringing that particular chair to our attention as we are in the process of replacing the older chairs. We are happy to hear that you found the beds to be comfortable and we will make sure that the water pressure is working properly on the fourth floor. Our Front Desk would have been more than happy to change your room for you if you found the AC and water pressure to be an issue.
Once again, we would like to thank you for your review. We strive to provide our guests with the best service and accommodations at the most affordable price. We are sorry that you did not enjoy your stay with us, but we hope that you will give us another opportunity to earn your business.
Best regards,
Quality Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC