I read all of the reviews on this hotel and people said silly things like it's the best experience they have ever had, perfect, etc. First off, there is no such thing. Certainly not in Raleigh by the airport. Is it a clean hotel? Yes. Is it comfortable? Yes. Is the customer service good? Yes, fairly good. I think they try hard and I did appreciate that. You need to know the area before you book. If you are doing training in the hotel or just a quick stop between flights I think it would be great. Don't go to this hotel if you think you are going to tour around Raleigh and see it's history and such. The cab ride to downtown is 60.00 bucks with tip. The buses are difficult to get from this hotel and take forever. We went downtown once but it was more trouble than it was worth. The hotel provides a shuttle to get you to restaurants close by and the airport but it is very busy and one time we waited 40 minutes for a pick up. It's not the drivers fault, the weather was bad and you can't really walk to anywhere. The morning breakfast was good enough but good luck on lunch. No restaurant at the hotel but you could go to the Embassy Suites right behind to eat (owned by the same group in this case). The hotel was very good but you just need to know what you are getting into before you book.

This Hampton Inn is just adjacent to the Raleigh-Durham airport and is obviously geared for travelers. It is one of two that are near the airport, but this one seems closer to the airport, and seems to be newer. It is also especially set up for large groups --- soccer teams when we were there. While the numerous children and their families crowded the lobby and commons area when we checked in, there was no noise and running around during the night --- the hotel had very specific rules about that which were observed (and presumably enforced). Overall the hotel was fine: clean, with adequate seating and lighting and some decoration. Especially appreciated were the four sets of decent towels. The major drawback to this hotel was a very uncomfortable bed which was made up with sheets that barely fit the bed. Breakfast was nothing unusual or special. Staff was pleasant and very accommodating. We were a family traveling together, and when making the reservation had requested adjoining rooms. Upon check-in we learned that all adjoining rooms had been given to the soccer teams; as an accommodation, since we couldn’t have adjoining rooms, we were given the team rate which was $79.20 plus $10.09 tax for a total of $89.29 --- a very good value which we appreciated.

We've hosted an annual event here two years in a row now and have already contracted for next year as well. This is a newer hotel with top-notch service at a good rate. The hotel rooms are always clean and well-kept. The meeting space staff have worked closely with us to help make our event a success. When you top it off with the positive attitudes and helpfulness regularly displayed by the staff, you have a winner!

Hotel was clean and room was spacious but maid through away my stuff today when she cleaned the room. No one ask her to do that. I told the front desk but they didnt seem to care