When I stayed at this hotel Hurricane Irene was about to hit North Carolina, this hotel only had one room available and for only one night. The room they gave me had an assortment of problems. I was on the third floor, the drains in the bathroom sink and bathtub drained very slowly. When you flushed the toilet it sounded like Big Ben was ringing and continued to make a whining noise until the tank was full. The elevator was very slow.
The people at the front desk were very nice.
The breakfast was absurd! They had a refrigerator on the right and left side of the counter. The refrigerator on the right contained yogurt and milk. They had my brand of diet yogurt. The refrigerator on the left contained an assortment of paper bags containing different breakfast items, french toast, sausage on a biscuit and a half muffin with cheese on top. After a guest chose one of the bags they had to put it in the adjacent microwave for the amount of time noted on the bag, from one to two minutes. The result was awful, inedible.
No representative from the hotel was in the breakfast area and no other prepared foods were available. I can't say this chain's breakfasts are normally great, but at least they usually have an assortment of two or three choices--this one had none and what it did have was terrible To add injury to insult, there was only one working microwave in which to cook these bags of food--perhaps good because a lot of guests, who stood in line for a long time and finally gave up without eating. Almost forgot as an add-on you could toast Pop Tarts.
There were two waffle-making grills, but again, very crowded and of course you did it yourself. I'm beginning to wonder about Hampton Inn's new policies, they were previously my favorite hotel but it appears they are cutting costs and the quality of their accommodations is suffering. I would never stay at this hotel again. They desk clerks were not at all apologetic about only having one room available for one night and did not attempt to find me a room elsewhere. I was planning a long-term visit and luckily was able to find another room, at Extended Stay, for one-quarter the price.
Room Tip: Look elsewhere, there is a Hilton Garden Inn in the same neighborhood
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 September 2011
Dear kaiserdr,
Thank you for taking the time to convey your comments regarding your recent experience with the Hampton Inn Raleigh Capital Blvd. - North by filling out a property survey. Your willingness to share your thoughts with us is genuinely appreciated. We know that Hurricane Irene made for a difficult travel situation for a lot of our guests and hope that you will understand that we did our best to give our high Hampton Inn standards of service to guests and evacuees during the emergency.
We appreciate knowing the things that please you as well as those areas that need our attention. I apologize that our breakfast was not to your satisfaction. Due to North Carolina State and Wake County Health Department regulations, we are not able to serve any hot items that are not individually wrapped and microwavable. These standards were put into effect a couple of years ago. I was also sorry to hear that the guest room you were given was not in good working order. I would be my pleasure to discuss your stay with you in further detail. Please contact me at the hotel if you would like to speak with me.
With your input, we can constantly monitor and change our product to maintain the high standards of quality and performance that have become a Hampton Inn tradition. It was indeed our pleasure serving you and we look forward to welcoming you again to the Hampton Inn Raleigh Capital Blvd. - North.
Sincerely,
Patrick Twomey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC