On a trip to New Bern, my wife booked a room here for a Saturday night. The rate she was quoted when she made the reservation was reasonable so we were looking forward to a nice stay. When we arrived, we were told by the desk clerk that the reservation had been made for Sunday rather than Saturday and thus the rate would be $30 more per night than my wife was told over the phone. We tried to explain to the desk clerk that there had been a mistake- that the hotel had booked us for the wrong night but she did not seem to be very interested. The manager we spoke with was equally uncaring so we left. Got a room at another hotel instead and had a great trip. If you make a reservation at this Holiday Inn, be careful as they may have you booked for a different night and at a considerably higher rate.

I had the opportunity to go to New Bern, NC for a pleasure trip. We had hoped to stay at a hotel on the river but all the hotels were full --- and the prices were extravagant considering the time of year and lack of events taking place. So we settled on the Holiday Inn Express just outside New Bern proper. And were we ever surprised. The hotel was clean ... the staff were exceptional and friendly ... we were pampered with a very nice breakfast that was free ... room was comfortable and easy to enjoy. So for almost 1.2 the price of a hotel on the river, we had a wonderful stay at the Holiday Inn Express.

manager greeted me, room was very clean, well set up, brightest lights we've had, free internet worked ok( could be faster), free dinner on Tue/Wed nights from 5:30-7 pm in lobby. a good value, with AAA card it was $ 94 a nite. couldn't upgrade, too popular but king room was nice. my wife was happy...

This is one of the best, quietest and cleanest hotels where I have stayed. The staff was friendly and efficient. The room was clean and quiet. The breakfast was good and there was plenty to choose from. On two of the nights we stayed, the hotel had contracted with a local restaurant to provide a sampling of that restaurant's fare. It was more than enough to serve as dinner. It was a very nice touch.