This hotel has already received rave reviews so I don't need to add anything to that. I did, however, have concerns about the continental breakfast. Before you say, "It's a FREE meal - get over it," let me say There is No Free Breakfast. When you pay for your room, you're paying for your breakfast, whether or not you eat it.
The food was fine - don't get me wrong. It's how the appliances worked, or in this case did not work, that made our meal less than stellar. The hotel has two four-slice toasters. My wife put her sliced bagel in the right two slots of the right toaster and pushed the handle down, but it wouldn't stay down. After fiddling with that for a while, she took her bagel out and put the slices in the right two slots of the left toaster. Same thing - push handle down - handle pops up again.
While we're eating, we see a gentleman put bread in the LEFT two slots of one of the toasters, and it toasts his bread. Then I put bread in the left slots of the other toaster, and it toasted my bread.
So why did both toasters toast on the left two slots, but not on the right two slots? Each set had its own handle, so I assumed the right slots must have worn out from over-use. But on BOTH toasters?
However, the last straw was the microwave. I wanted to heat my syrup, so I put the opened container in the MW and tried to get it to work. I don't know if this MW is a dummy unit that actually opens the hotel's safe deposit box, but no combination of buttons would get this thing to start. No button would even beep, and there was no display, so I could only assume the circuit that controls the two right slots of both toasters must have tripped the breaker that also controls the microwave.
So my wife ate a cold bagel and I had cold syrup.
Anyway, if you work for this hotel, or any hotel for that matter, please PLEASE make sure your continental breakfast appliances work. We're tired, decaffeinated, and just want a quick warm meal so we can move on.
That rant aside, the rest of the hotel was fine, as I stated in my opening paragraph.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 April 2012
Thank you for taking the time to review our breakfast or should I say, appliances. Quick note about paying for breakfast, compare our competition and all that they offer and you will recognize that we offer far more in an overall experience, especially breakfast, than any of our competition. We will be adding more hot items soon but you won't see our rates change. The cost of breakfast is an operating cost, no different than the sheets, pillows, and electricity. We offer it as an added amentity and we hope most will simply appreciate that we have it available. I would eat at Dunes Restaurant or Sam and Omies personally for a real breakfast. We are in the hotel business, not the restaurant business. That being said, I agree that our appliances should work and in fact the toasters were recently replaced with new. I apologize for the inconveniece the items caused you.
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President & COO
Surf Side / Seaboard Hotels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC