We arrived in Morganton and chose Days Inn based upon our past experience with the chain. My husband checked us in, but he did mention that he couldn't understand the English of the lady at the desk. We've encountered this at different locations and didn't feel that was an issue. We had not made reservations as this was just an overnight stay. We went to our room. It was one Queen bed and it was the shabbiest looking room I've ever laid eyes on at any hotel/motel. The carpet was worn and dirty looking. The walls were peeling and stained. The lighting was extremely poor. There was some type of black stuff growing around the base of the bathroom door. It was 32 degrees outside with an expected overnight low of 20. There was no heat in this room. The blowers on the heating system only blew cold air. There was an electric space heater placed in the room. It was not a room we were going to stay in. The looks of it made you wonder when something might crawl out of the walls and attack you. I don't say this to be mean. I say it as a true warning. This place was bad, really bad.

My husband and I returned to the front desk and explained the problem. The lady said 1 single bed room has heat. I asked for a refund on our credit card. She did not know how to do this and the manager was not in. She tried to call him and the phone kept instructing her not to dial 1 or 0, but she did not comprehend. We were in the process of calling the credit card company via our cell phone when the manager returned. He promptly credited our card with no questions asked.

We went directly next door to Sleep Inn. The hotel was nice and the staff extremely friendly next door. We were given a discount because of our encounter with Days Inn. We were told we were the 5th person this week whom had complained that there was no heat at the Days Inn.

We have written to Days Inn corporate and asked them to investigate this particular Days Inn location. No one should be expected to spend money to stay in such a unclean and unhealthy environment.