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BEST WESTERN Mountainbrook Inn – reviews, photos

3811 Soco Rd Hwy 19, P.O. Box 565, Maggie Valley, NC 28751-0565
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BEST WESTERN Mountainbrook Inn
Ranked #11 of 25 hotels in Maggie Valley
4.0 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
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Date Rating
Huntersville, North Carolina
Senior Contributor
35 reviews 35 reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Low expectations, high valuable service and accommodations !”
4 of 5 stars Reviewed 19 January 2012

We booked this hotel to do a ski trip at Cataloochee and to know the NC mountains. I wasn't expecting a lot, but surprisingly this budget hotel has a great room and great service ! The only down side I noticed is that the breakfast area is small and gets very crowded. Also they could change the old TV's to a flat screen with HD, we are on year 2012, come on!

Pleasant, quiet room, clean and helpful front desk staff. This location is about 10 mins away from the ski area and has lots of great restaurants around.

Room Tip: Get the ones on the back of the hotel to avoid noise from the street.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at BEST WESTERN Mountainbrook Inn, responded to this review
14 February 2012
Dear Guest,

Thank you for taking the time to write a review. We enjoy hearing all the good things about our hotel, but at the time same, like to hear the aspects where we can improve. We are in the process of updating our TV's to flat screens. The process was delayed a little due to the current economical conditions. We look forward to seeing you on your return visit!

Michael
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usa
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good for a quick ski trip with family”
3 of 5 stars Reviewed 8 January 2012

We stayed for 2 nights while skiing at Cataloochee. Our first (non-smoking) room had smoke coming up from the smoking room below us; when we mentioned it to the front desk, they quickly moved us to a different room. In the second room we were over a non-smoking family stuck in a smoking room; good for us, unfortunate for them. Both rooms we saw were clean, appliances (micro and fridge) worked and wifi was readily available. Breakfast was a little tight for space with all the families, but it was workable.

We're going to try some place else for our next trip because the smoke from the downstairs rooms permeates throughout the hotel.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at BEST WESTERN Mountainbrook Inn, responded to this review
14 February 2012
Dear Guest,

I want to thank you for sharing your incident with us as it is through feedback that we are able to improve. I am very apologetic for the experience you had. We do have a newer separate building that is completely non-smoking. We call this our "back building". I hope that you will give us the opportunity to change your opinion of the hotel by staying with us again. I can guarantee you that our standards of service will impress you on your next trip to Maggie Valley. Email me directly at 34114@hotel.bestwestern.com and I will personally handle your reservation. Thanks and hope to see you soon!

Michael
Guest Relations
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Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“Best mattresses & pillows around”
5 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

We just stayed at this motel for the second time in four months. Were put in a different room with a king sized bed this time but still found the mattress and pillows to be the best we've slept on in a hotel or motel. Since this room was designed for a handicapped person, the bath was quite large with a great shower. Would love to get this room again. The double queen room in July had a rather small bath. The people we dealt with at the front desk were friendly and helpful again and we'll definitely stay at the Mountainbrook the next time we're in Maggie Valley.

Room Tip: All rooms have rocking chairs outside front doors but if you are in the front building, you get a go...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at BEST WESTERN Mountainbrook Inn, responded to this review
14 February 2012
Dear Guest,

Thanks for your recent review. I am very happy to hear that you enjoyed your stay and will be returning. Thanks and see you soon!

Michael
Guest Relations
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Gainesville Ga
1 review
“Pleasant Surprize”
4 of 5 stars Reviewed 5 November 2011

We found the Mountainbrook Inn to be a clean pleasant motel that had been updated and remodeled. The front desk staff were very accomodating and helpful and provided good recommendations regarding resturant and shopping in the area. We normally stay in the Asheville area, but will be returning to Maggie Valley and Best Western on our next trip to the area.

Stayed October 2011, travelled as a couple
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bestwesternmaggie, Guest Relations Manager at BEST WESTERN Mountainbrook Inn, responded to this review
14 February 2012
Dear Guest,

Thank you for taking the time to write a review. I am very happy to hear that you will be returning to our hotel. See you soon!

Michael
Guest Relations
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NC. USA
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great place to relax and enjoy the area”
5 of 5 stars Reviewed 2 November 2011

Almost each summer we visit this area and enjoy the mountains, waterfalls and the immense natural beauty this place has to offer. We make maggie valley as are base camp and visit all area that are 1-2hrs drive from here. We have been to Cherokee reservation, the resort (chairlits) in Gatlinburg- TN, waterfalls (looking glass- the best waterfall) and hooker falls and triple falls in Brevard, Clingmans dome, Fontana lake and Cades cove. Do not forget to visit the Waterrock knob overlook. As far as the hotel is considered. We like it and have no problems and we try to stay here everytime. It is not very fancy or newly built structure but everything is there. Staff is good and friendly, rooms and bathrooms are not very big but they are clean. One thing they can improve is the carpet in the rooms, if they change it that would make the room look more fresh. They have pools and our kids enjoyed a lot in the pool and did not want to come out. Its a small town and small cozy hotel. Everything closes early in the evening so be prepard for that. I would recommend this hotel as this place is convenient and if you like to have great views of nature, this is it. There is a mountain in the front and each morning and sunset yon can sit on a rocking chair and enjoy the surroundings.

Room Tip: Take a room on the upper floor to enjoy the rocking chair and mountain view.
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at BEST WESTERN Mountainbrook Inn, responded to this review
14 February 2012
Dear Guest,

Thank you for staying at our hotel and we're so happy to hear that you enjoy staying in Maggie Valley. We are conviently located to many attractions in the Smoky Mountain area. We are in the process of updating our room carpet along with a few other things. This was delayed due to the current economical conditions. However, we hope to have it completed by your next visit. Thanks and see you soon!

Michael
Guest Relations
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Additional Information about BEST WESTERN Mountainbrook Inn

  • Best Western Maggie Valley
  • Maggie Valley Best Western
Address: 3811 Soco Rd Hwy 19, P.O. Box 565, Maggie Valley, NC 28751-0565
Price range (per night):* INR3,747 - 7,661

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BEST WESTERN Mountainbrook Inn
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