A new hotel, all fresh and clean. A very adequately proportioned guest room with butler's pantry, sink, refrigerator, and microwave. A sofa, coffee table, and lamps as well as a computer desk. Even an in-room safe. Nice features. But the breakfast. A trip to Mc D's would have been better. Day 1-A rather inhospitable hostess. I asked for butter. She pointed to Country Crock. I made a waffle that stuck to the maker like it was attached with Krazy Glue. What happened to the anti stick spray? A five story hotel with a five person breakfast buffet area. Poor planning. Why make the offer of breakfast when there is no hash in the pan and no eggs on the griddle? The second morning at 7 AM another hostess, though cheerier than the first day's hostess, kept repeating "the eggs will be right out." But, the eggs were so slow in coming that I decided to drink my weak coffee and trek back to my room without savoring those quarter sized round egglets I had seen the previous day. Best Western executives listen up. Hire someone who knows how to put all the pieces together. A great room and a pathetic effort at breakfast is worse than no breakfast at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 April 2012
Thank you for your response. We take all of our guests' feedback seriously. My front desk associate told me you were unsatisfied with our breakfast. This prompted me to immediately reach out to you & give you a call. I stated in our earlier conversation that I hate to hear that you did not have a stay where we did not exceed your expectations. I have held a breakfast meeting with my attendants to ensure they are aware of the standards of excellence that I have set at our breakfast buffet. I have also personally inspected the quality of breakfast food & service we offer at our property. I also took your recommendation on adding butter as an in addition to our country crock.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC