We decided to stay here because we where traveling with a big group and this hotel was cheep. BAD CHOICE. When we pulled up into the parking lot we know it was a bad choice. There was a big suv unloading speakers, for what the sign outside the hotel said, MISS PRETTY NASTY COMPETITION. We decided to go check out the rooms...it was the dirtyest room you could ever see. Lets just say we left the hotel and got a full refund(with a little of arguing from the manager) NEVER STAY HERE

This was a terrible hotel!!!! It is a good bargain but... the room is older and the beds are some of the worst i have ever slept on...the room gave off a stench of mold and cleaning products but they do accept petsand the tv is big and the staff is great...

I and my wife have stayed here for 3 weeks, so far. We have found the staff to be quite friendly and helpful. Being it is an older building(as most in this area are),sure it needed some T.L.C., that we were happy to give it, but that's what we do. Most of what we needed was right across the street. The bed was nearly new, quite firm and clean. The room was comparably priced for the area. We have had no real complaints. We have stayed at far worse places around the country, but not for long I assure you. No, it's not the Ritz, but it is a far cry from Hell, and it's getting better. We would stay here again if we are in the area in the future.

While the Inn was obviously dirty and low tier, we hoped for a short night of descent sleep before heading home in the morning. When we peeled back the stained and ragged sheets, there were bugs in the bed. Not just a cricket, but earwigs and ants too. One might assume if you can see bugs, there are probably others that you can't. My pregnant wife was completely disgusted, so I went to the front desk to check out. After being told I would receive a full refund in the morning when the manager returned, we left and checked into the Holiday Inn Express.

Upon receipt of my credit card bill, Country Hearth Inn only refunded the card about 25% of the charge. I first called the Kinston location, and was told the manager was not available. I then called Corporate Headquarters, and spoke with someone there who said I would receive a call back. I did not. I again called the Kinston location, and spoke with a female manager, who in very broken English told me they would not refund my money. I called back again and spoke with a male manager, who in broken English asked for descriptions of the personnel I dealt with when there. He said he would call me back in 24 hours. Again, 48 hours and no call back. I called again today and was told there was no manager. When I insisted, i was transferred to the female manager. Again, in broken English, she rudely refused to pay because we had "used the room." I tried to explain that you have to "use" the room to enter it and pull down the sheets. She hung up on me.

Bottom line, the facility is very dirty, worn, smells bad, and has bugs in the beds. As if this wasn't bad enough, they lied about the refund, never ever called me back after multiple attempts to contact them, hung up on me, and have now attempted to steal my money. Thankfully I paid with Visa, and have disputed the charge.

This place is the single worst hotel experience I have ever had. I would rather sleep under a bridge.