Let me first start off by saying I realize Travelodge is not a higher end hotel and that this is the off season. With that being said, I would never stay here again. We picked this location because they are pet friendly.
When you walk into the lobby, there is an immediate musty smell. The tables for breakfast are set up there. About 8 tables crammed into a little space. Front desk staff were friendly and they did allow us to check in two hours early. They also immediately supplied us with extra towels since there were three in the room and only towels for two.
The rooms left much to be desired. As soon as we walked in, the musty odor hit us in the face. We wrote this off to maybe the room had not been used in awhile. Now for the rest of the room....The curtains were torn, the bedspreads were beyond worn, the mattresses sunk to the middle, hot water was virtually non-existent, the furniture was worn and the room was dirty. There were papers behind the dresser and I don't think they had ever pulled anything out to vacuum under or behind it.
As for the continental breakfast, this left much to be desired. We arrived in the lobby at approximately 7:45. There were three donuts, a couple of pieces of bread, two triangles of frozen waffles, bagels that were wet (assuming this was from being frozen) and apples that had rotten spots in them. Needless to say, we passed and went down the street and ate breakfast. When we arrived back at the hotel, there was a family of four eating from what was there and not a thing had been replenished.
I’ll end by saying, the dog was happy. They did have a jar of dog biscuits at the front desk.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 January 2012
Thank you for taking the time to write your recent review. I am sorry that your visit did not meet your expectations. I wish that you had made us aware of your dis-satisfaction while staying with us. I can assure you we would have done everything possible to have made your stay more enjoyable. It is always our goal to exceed the expectations of each and every guest. We are ranked number 2 out of 18 properties here in Kill Devil Hills and we work very hard to deserve that ranking.
The room you were in was pet friendly and upon inspection we did find that someone's dog had torn the curtain. These are new curtains and it is ashame that some pet owners are not as responsible as most of our guest are. We will have to replace the drapes in that room. We do have new Simmons Beauty Rest mattresses in every room and we usually receive very positive reviews regarding these.
Our free continental breakfast consist of waffles, bagels, bread for toast, two cereals, grits, oatmeal, 3 types of donuts, oranges, and apples as well as coffee, tea, hot chocolate, milk and two juices. Due to limited kitchen space we regret that we are unable to provide a full hot breakfast. We do strive to provide a variety to have something that each guest will enjoy and we are always open to suggestions on ways to improve
Please know that we want your business and we work hard to try to provide the best services and accomodations possible. If you decide to give us another try and experience any issues while here we want to know about it while you are here so that we can correct the situation. We have someone at the front desk 24 hours a day who will be happy to assist you.
Sincerely,
Sherrie Cahoon
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC