Service and staff were very unprofessional and rude. Made room reservations over the phone and when we arrived at the hotel, our room we were promised was no longer available. We had 4 people staying in one room and arranged to stay in a two bed, non smoking room. When we arrived, the so called "manager" said she only had a room with one King bed and smoking room availble. We decided not to stay obviously and the manager would not refund our money. So we had no place to stay and was in the hole 100$! After pleading with the manager time and time again, she still refused to refund our money for the room. She became very defensive and very rude..obviously because she knew she had screwed up! This is the worst way in the world to do business and I dont understand how someone could treat other people, especially guests, this crude and disrespectful. On the other hand, she would not give us a copy of the receipt for the credit card payment! Her rudness and unprofessional manner was unessesary and uncalled for. Not one time did any person in our group get an attitude with the lady. She overreacted when she realized she had made the mistake. I just did not understand why she just would not refund the money to our credit card. DO NOT STAY AT THIS HOTEL!
