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Americas Best Value Inn Kannapolis – reviews, photos

2808 Lane Street, Kannapolis, NC 28083
Hotel amenities
Americas Best Value Inn Kannapolis
Americas Best Value Inn Kannapolis
Americas Best Value Inn Kannapolis
Americas Best Value Inn Kannapolis
Americas Best Value Inn Kannapolis
Americas Best Value Inn Kannapolis
Ranked #5 of 7 hotels in Kannapolis
2.5 of 5 stars 9 Reviews
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9 reviews from our community

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Traveller rating
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Date Rating
Boonville, North Carolina
1 review
“Horrible!”
1 of 5 stars Reviewed 7 November 2010

Service and staff were very unprofessional and rude. Made room reservations over the phone and when we arrived at the hotel, our room we were promised was no longer available. We had 4 people staying in one room and arranged to stay in a two bed, non smoking room. When we arrived, the so called "manager" said she only had a room with one King bed and smoking room availble. We decided not to stay obviously and the manager would not refund our money. So we had no place to stay and was in the hole 100$! After pleading with the manager time and time again, she still refused to refund our money for the room. She became very defensive and very rude..obviously because she knew she had screwed up! This is the worst way in the world to do business and I dont understand how someone could treat other people, especially guests, this crude and disrespectful. On the other hand, she would not give us a copy of the receipt for the credit card payment! Her rudness and unprofessional manner was unessesary and uncalled for. Not one time did any person in our group get an attitude with the lady. She overreacted when she realized she had made the mistake. I just did not understand why she just would not refund the money to our credit card. DO NOT STAY AT THIS HOTEL!

  • Stayed November 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lilly0589 about Americas Best Value Inn Kannapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hishma Patel, Manager at Americas Best Value Inn Kannapolis, responded to this review
22 February 2011
Dear Valued Guest:
Thank you for taking time out of your busy schedule to share your experience at our property. Critical feedback is a great way for us to improve guest satisfaction. We apologize for any negative experiences you had with your reservations. We did respond to your complaint shortly after you submitted a response on Tripadvisor. We have taken corrective measures by training our front desk staff on verifying availability of requested room types during the reservation process. Hopefully this will enhance the overall experience at our hotel. I hope you will give us another opportunity to serve you.


Kindest regards,

Hishma Patel-Manager
Americas Best Value Inn Kannapolis, NC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
“Bad experience”
1 of 5 stars Reviewed 30 August 2010

When I arrived at the hotel, I misheard the price and thought I was getting a very cheap room for the night. That suited me quite well--I'm not a wealthy traveler, and I'm prepared to put up with some discomfort for a lower price. So I didn't really think much of it when I walked into a dirty grey room with poor lighting and a bathroom fan that moved no air but did make a noise like a jet engine exhaust. I was a little annoyed at the lack of shampoo and the faded, stained hand-towels, and the slight lining of mold on the shower curtain. But, it was all right until I was lying in bed at night and saw two cockroaches going across the sheet. When I woke up the next morning, I had bedbug bites. And then I saw my bill: $68! I had passed reliable clean places earlier in the day where I could have stayed for half the price! And without being attacked by nasty disease-transmitting insects! Bleh. I don't know anyone I dislike enough to recommend them this place.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask molly314 about Americas Best Value Inn Kannapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hishma Patel, Manager at Americas Best Value Inn Kannapolis, responded to this review
22 February 2011
Dear Valued Guest:
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary. I just wanted to let you know that we did contact our pest elimination company regarding the issue of bed bugs. Upon completion of their inspection, there was no evidence of bed bugs found at our facility. I hope you will give us another opportunity to service your future lodging needs.

Kindest Regards,

Hishma Patel
Manager
Americas Best Value Inn Kannapolis, NC
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Travellers are raving about these Kannapolis hotels

Fairfield Inn Kannapolis
3.5 of 5 stars
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georgia
1 review
“bad experince”
2 of 5 stars Reviewed 10 March 2010

irst the front desk lady there were 2 of them ruth and tressa.they were the nicest and friendly people that you would want to meet.they were friendly and pleasant.but then it comes going to your room the houskeeping girl well guess what?she doesnt speak any english...thats alot of help.the bathtub is dirty,toilet too.and there is a used rubber behind the head board.ice machine doesnt work.frontdesk ladies has to go across the street and get ice for the customers.then the night clerk tells me that you get one bucketper room and is very rude...theres bags of garbage on every corner,dumpster is full.theres no continental breakfast only dry cereal no milk,butter no bread. i paid 68.24 for this place and when i asked to speak to mangement .i was told to leave my number which i did and im still waiting to hear from them...oh the bedspread had burn holes in it and the sheets had patches and also were dingy wheres the bleach.....the wash clothes were worn out and no handtowels...

  • Stayed February 2010, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GeorgiaRedface about Americas Best Value Inn Kannapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hishma Patel, Manager at Americas Best Value Inn Kannapolis, responded to this review
22 February 2011
Dear Valued Guest:
Thank you for taking time out of your busy schedule to share your experience at our property. Critical feedback is a great way for us to improve guest satisfaction. We apologize for any negative experiences you had with our staff, continental breakfast, and your room. We have trained our staff on how to better handle these issues. We believe these corrective measures will enhance the overall experience at our hotel. I hope you will give us another opportunity to serve you.

Kindest Regards,
Hishma Patel
Manager-Americas Best Value Inn Kannapolis, NC
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Central Virginia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Another spartan experience for over one hundred dollars”
3 of 5 stars Reviewed 25 May 2009

As we pulled up to the motel I thought, "what a dump!". There's a vacant lot next door and the grounds and outside of the building doesn't look well kept at all. A very strong scent of cleaning materials greeted us as we entered the room but they let us have it several hours early which contributes to the Service score.

The carpet had many cigarette burns in it even though this was a designated non-smoking room, the carpet looked as if it had seen better days but did not stink when I laid upon it to perform my back exercises, it did however feel damp at times.

The room looked clean and was cleaned well each day we were there and our request for extra towels was honored each day.

They have the Speed channel!!

We stopped up the toilet late one evening and management gave us a plunger for the overnight, we learned that each use of the commode required two flushes. My wife found that the hair dryer didn't work after she had taken a shower and it was replaced the very next day. Management put up shear draperies while we were there.

The occupancy rate was fairly low at this facility even though it is relatively close to Lowes Motor speedway.

Their ice machine was broken. The coffee maker and refrigerator in the room both worked well. We had a microwave but didn't use it.

While sleeping we kept the a/c / heater on fan only because of the loud noise the compressor made when the unit was running.

The motel is located directly adjacent to an exit off of I-85 and the traffic noise was too much for my wife to sleep without using earplugs. The motel was located across the street from a Pilot Travel Center and a Waffle House is located just across the vacant lot.

Not an extraordinarily bad place by any measure but not a great one either.

  • Stayed May 2009, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wood_brothers21 about Americas Best Value Inn Kannapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
1 review
“The worst!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed 7 April 2009

I don't know where to begin....room smelled, holes in walls, bathroom fixtures held up by bungee cords, only changed bedding once in week and it was dirty when we got there....never gave us shampoo until the last night...there wasn't an ice machine in the whole place that worked, all broken.....jacked the rates up on us (they are lower now, just checked) and then wouldn't give us our 15% for the Value Club. No internet, outdoor pool looked like it hadn't been used/cleaned in years, couldn't get in lobby most of the time 'cause they were using it as a living room for a bunch of young kids or something.....NEVER stay here!!!!!!!!!!!

  • Stayed March 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mkhol about Americas Best Value Inn Kannapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Americas Best Value Inn Kannapolis

2808 Lane Street, Kannapolis, NC 28083
Price range (per night):* INR2,731 - 7,746

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