we stayed at this hotel for 4 nights. i have never received better service than i did here (and i travel quite a bit for work and stay at other branded hotels). When we checked in, they took the time to go over things to see around the area, places to eat, making sure we knew about the breakfast, wi fi, etc. We were out by the pool and towells were running low, and within 30 seconds of me hanging up, more towells were out by the pool. I always got assistance at breakfast (offering me a tray since i usually got breakfast for the family and brought it back to the room, offering to serve my plate, etc.). By no means is this a 5 star resort, but for the price, cleanlilness and espeically the service from the staff, i would definitely stay here again.

The location is fairly good but the floor had not been swept. There appeared to be salt or something from a snow storm 5 days previous. The good side is the bed had nice white sheets and blankets. Nice clean beds. The sink stopper was down and would not come up but it did drain slowly. There were a couple of dirty spots on the wall behind the door.

This hotel must have been renovated recently. I was in town for 2 days to attend a conference. The location is great whether you want to get into Charlotte, or Mooresville, or Lake Norman. The room & everything in it were spotless, the reception desk was very friendly and helpful, and the in-room free wireless internet worked like a dream.

Since I am a smoker, and I like to be comfortable when traveling, I took an Executive room which includes a fridge, microwave, king bed and very spacious room. Though designated a smoking room, I could not detect any tobacco odor at all! (And I do have the ability to smell tobacco.) The pool was right outside my door.

The free breakfast consists of plenty of coffee and tea, fruit juices, cereals, hot foods, fruit and yogurt, toast, biscuits, etc. on a self-serve basis. As a business traveler, that suited me perfectly. There was plenty of sitting space, or you can take your breakfast back to your room. Even though it was self-serve, there were hotel employees there to assist you and to make sure all was in order and well-stocked.

Next door are a couple of fast food joints, and within minutes are a grocery store, a pharmacy, and more restaurants. Everything you might need is very handy to find.

The one and only minor drawback is that there was no "indoor" hallway from my room to the reception and breakfast area. But that's the architect's fault, not the hotel staff's.

I would say the room rate was reasonable and within range for a large room with the extra amenities - I have paid more and gotten a lot less in other locations!

Overall this was a great place to stay for a few days, whether on business or a mini-vacation.

Check-in was slow; I had to wait in a line that didn't move very fast. Since I and several others came after 11 PM, we had to stand in a foyer rather than go inside.

The hotel was clean and the room was nice, with all the amenities you expect at this rate class. Coffeemaker in the room, shampoo and lotion, etc.

The biggest disappointment was breakfast. It wasn't bad; they had hot cinnamon rolls and fresh fruit, but they promised bacon and eggs, which were nowhere to be seen both mornings I was there. I was in the lobby for breakfast about 7 AM, but maybe that wasn't early enough.