Non smoking rooms are not enforced as our room had a strong tobacco and musty moldy odor. Decor and wallpaper was ancient and stained. No visible signs of remodeling or upgrading in spite of managements claims. Location, staff and external grounds are adequate

We made an unexpected stop in Highlands because of a problem with our car. We chose the Mountain High Lodge because it is perfectly located within walking distance of the shops and restaurants in town. The first room we were assigned smelled of carpet freshener which was overwhelming. The accommodating manager assigned us another room in the deluxe building with a fireplace. Unfortunately, partially burned wood had been left in the fireplace and the room reeked of smoke. We were then assigned a room with a gas log fireplace. This room had new carpet and nice furnishings. There was a large jacuzzi tub in the bathroom. There was a small amount of mildew on the caulking around the mirror surrounding the tub, but otherwise the bathroom was very clean. However, the ceiling of the room was black with smoke, I suppose from a former wood-burning fireplace. It seems that with all the work that had been done to update this room, the ceiling would have been cleaned and repainted.

The stairwells and walkways outside the room are covered with worn indoor-outdoor carpet which needs to be removed. The breakfast was fair -- packaged sausage biscuits, bagels, yogurt, cereals, juices.

Overall, I would not stay here again. It appears that there has been some effort to begin updating the property, but there is much to be done. Because of its great location, it certainly has the potential to be a wonderful place to stay, but it's not there yet!

I reserved a room for 2 nights. Only stayed 1!, here's why.
(1). when i first entered the room the fire alarm keep beeping, i called the desk and they sent a guy to fix it (had to replace the battery)
(2). the sliding glass doors on the closet were off the tracks, i fixed that.
(3). The back door to the balcony door knob was about to fall off.. I left it alone.
(4). Sounded like there were elephants in the room above me. They kept stomping and moving furniture around until after midnight!
(5). took over an hour to get the fire going, the wood was wet, i could see the water bubbling from it as it started to finally catch fire.
(6). When I went to take a shower the following morning the water came out brown to start. I did notice some people working, guess they had some sort of water problem. They could have let me known.
I could go on but i'm running out of area to type. Over all i give this place 1 out of 5 stars..
I checked out the next day and found a Sleep Inn to stay the following night..Wow what a difference!!!!!! And to think this was a suprise for my wife on our Aniversary! what a suprise it was! for the both of us!!!! I will never stay there again......

Went to Mountain High Lodge for a romantic getaway. Made advanced reservations and used credit card. At check in they gave us the wrong room number as we were trying to unlock the door we learned that the room was preoccupied. The room we stayed in was the deluxe with gas log fireplace and the room was $120. 00 for one night. When we recieved the credit card statement they had charged a fee of $791.00. The lodge manager claims we damaged the logs and he had to replaced some parts in the unit. The gas logs were burning while we were there and we had no problem with them except that the remote control would not shut the unit off as we were vacating the room. The maid was two doors down so we left the logs burning as we thought she would know how to shut them off..Management claims that the guests that stayed after us could not get the logs to burn therefore we have to have damaged them..We have pictures that were taken in the room that clearly shows the logs burning with the dates and time on the camera. This is currently under investigation by the credit card. company