My wife, small dog and I have stayed at this hotel several times in the past three years. Each visit has been great! Clean, large rooms, excellent breakfast, but most of all super customer service. Recently after a stay, my wife realized that she had left one of her facial cleaning devices in our room. I called the hotel and they had found the device and they sent it to our home immediately . They would not let me reimburse them for the shipping charges. This was way above and beyond! Highly recommend this pet friendly hotel.
Room Tip: Recommend 1s Floor, on the back of the hotel and near the breakfast area.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 November 2011
Dear Guest,
Thank you for staying at our property. We pride ourselves in our customer satisfaction and it was our pleasure to make your stay the quality one you have come to expect. It was our pleasure to get your wife item back to her in a timely manner. We look forward to have you as our guest on your next visit to Greenville, NC and we thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC