Clean, great complimentary breakfast. Room decor was for business. Next to Cracker Barrel, Waffle House.

Outdated rooms. Uncomfortable beds/bedding. Right near the highway, noisy. Moldy, musty, smelly rooms. Don't try to save your money, stay at the nearby hotels and pay a little bit more. You'll be able to sleep at night.

Wow! What a pleasant experience! This place was great! Excellent service, cleanliness, (they are always cleaning here) and professionalism. I was moving from PA to NC and was in need of somewhere to stay for about a week.
Knowing the area a little from before I knew that the location of the hotel was safer, cleaner, etc…So when I came upon this Best Western my expectations were high but I am glad to say that they even surpassed those.
I was moving from PA to NC and after a grueling 9 ½ hours my fiancé and I arrived early and was immediately greeted with the southern hospitality that I had so dearly missed. We were placed in our room early and suffice to say that it was a comfortable size bedroom but more like a suite. The staff was immediately accommodating and helpful even though it was obvious that we interrupted their daily cleaning ritual (as I said before they are always cleaning)
The location is convenient to shopping malls, movies, entertainment, eateries galore, all within a 2 mile radius of the hotel) hospitals and highways (charlotte is only 30 mins. away). But it was the service and friendliness of the staff that made our trip and transition to NC so pleasant. We even extended our stay another week because of the quality of the service. It was more of a home away from home in the interim of a very stressful time and it is because of the many wonderful and helpful people that I have met at this hotel …Mr. Andy, John, Alberta, Candela, Charlene, Fatima, and all the countless others that I have not named personally…Thank You for a wonderful stay at your hotel
. I would and will recommend this hotel to anyone that I know or meet. My hotel stay was like a vacation…in Gastonia…Imagine that!

I would recommend any business or leisure traveler to this hotel. I wonder how wrong other reviews have been posted at this site by bogus operators. The staff was professional, the lobby was welcoming and cozy. Our room was pleasant with newly renovated interior, the soft mattress was out of this world. Fresh breakfast and coffee in the morning is really refreshing to start a day. We could walk to any of our favorite restaurants in the evening, the front desk had some fine dinning discount coupons. We are looking forward to our next company meeting there. I cannot believe how reasonable the rates are compared to others around here.